We are looking for a Sr. Solutions Architect to join our dynamic team. This role involves working closely with sales teams to architect solutions that meet prospective customers' complex requirements, demonstrating the value of Cyara in enhancing their CX strategies. You will be instrumental in building trust with potential customers, understanding their needs, and designing tailored solutions that highlight the capabilities and benefits of Cyara's testing and monitoring solutions.
Let's talk about the role and responsibilities:
- Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions.
- Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring.
- Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
- Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities.
- Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively.
- Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers.
- Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations.
- Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.
Let’s talk about your skills/expertise:
- 7+ Years in a presale's role presenting to C and V level prospects.
- Bachelor's degree in computer science, Information Technology, or related field experience.
- Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call centre, IVR or related technologies.
- Strong technical acumen, with the ability to design solutions and integrate complex systems.
- Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences.
- Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs.
- Ability to collaborate effectively with sales teams and other internal stakeholders.
- Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: Deliver Excellence Innovate BoldlyIntegrity FirstEmbrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
United States
