Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
- Collaborate with product managers and stakeholders to translate business needs into detailed technical requirements, ensuring clarity and feasibility.
- Work closely with the development team to refine and clarify requirements, acting as a bridge to ensure technical solutions align with business objectives.
- Assist in the execution of product validation and testing, ensuring requirements are met.
- Play an active role in managing customer support tickets, categorizing and prioritizing them, and facilitating the resolution process by liaising between end-users and technical teams.
- Problem Solving: Ability to identify and resolve issues efficiently and effectively.
- Communication: Excellent presentation, facilitation, and negotiation skills.
- Time Management: Able to prioritize tasks and manage time efficiently, meeting project deadlines.
- Collaboration: Works well in team environments and builds strong relationships with colleagues and customers.
- Adaptability: Comfortable in a fast-paced, dynamic environment with changing priorities.
Qualifications
Must have Skills: Jira, Requirements Elicitation, Client Interaction (Strong), Complex problem solving.
Brazil
