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Senior Underwriter


United States

Job Description

About Paysafe
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at

Your career starts here. Help us build and deliver innovative payment solutions.

To help us fuel accelerated growth, we are looking for an experienced Senior Underwriter.

This role is based in Jacksonville, FL and offers a hybrid working model of working remotely while also being able to work an average of three days per week from our office in Jacksonville.

Position Overview:
The Senior Underwriting position is responsible for the underwriting of new business merchant account applications by accurately reviewing the application details and due diligence documentation. This position holder will render decisions within their authority limits for credit approval. You will need to have a thorough understanding of policies and procedures within the Underwriting Department. Senior Underwriter holders will be responsible for showing leadership and guidance to Underwriter I and Underwriter II staff.

Your responsibilities would include:

  • Accountable for thoroughly researching and data entering applications into company systems for newly acquired accounts added to the Paysafe portfolio
  • Apply appropriate underwriting criteria to applications following published credit policy to ensure financial exposure is properly mitigated
  • Read and analyze credit reports, merchant processing statements, bank statements, and financial statements to determine a merchant’s ability to support the exposure associated with their business type and requested parameters
  • Gather due diligence data from various locations, including by not limited to, third-party vendor websites, the internet, the client obtained data, etc to make approval/denial decisions within guidelines
  • Act as an escalation point for less experienced Underwriters; able to advise and coach others on complex accounts or documentation and provide secondary analysis
  • Manage all pending and declined accounts daily using the department communication methods
  • Utilize due diligence data and Underwriting Guidelines to make recommendations to Underwriting Management for exception approval; completing a thorough Review and Exception form to provide management with relevant information and recommendation
  • Ability to make sound decisions regarding risk exposure within approval thresholds aligned and governed by Sponsor Banks, Delegated Authority levels, and internal Credit Underwriting Policies and Procedures
  • Communicate timely with sales agents/offices to resolve pending items required for the approval of the application
  • Uses logic and reasoning to identify strengths and weaknesses or alternate solutions to process/approve merchant applications
  • Works with a high level of autonomy and performs effective independent judgment decisions
  • Maintain an understanding of current, new and emerging fraud and risk trends within the industry
  • Provide guidance, training, and support to others
  • Initiate and/or take part in department improvements as directed by leadership
  • Performs reviews on accounts and websites that may contain sensitive content
  • Handle escalations
    • Decline re-evaluations
    • PreVets
    • Credit Review (Periodic Reviews)
  • Assist with projects and training as needed
  • Identify gaps in processes, opportunities for improvement and assist in the development, training, and implementation.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Ability to analyze data sets for irregularities and fraud indicators; Uses intuition and experience to complement data; Exhibits sound and accurate judgment & supports and explains reasoning for decisions
  • Detail Oriented – make real-time, informed decisions; ability to spot emerging trends; attention to items that don’t “fit”
  • Self-Starter - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team environment; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Able to work in a team environment in order to complete daily expectations and deadlines
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
  • Must be comfortable reviewing accounts and websites that may contain sensitive content


  • Bachelors' Degree from an accredited college with emphasis in business and/or finance or equivalent work experience
  • Five (5) or more years Acquiring / Bankcard underwriting required or a combination of relevant experience in general Underwriting plus Acquiring / Bankcard underwriting
  • Strong experience and understanding of credit reports, MATCH, Experian, OFAC, and KYC
  • Ability to analyze complex financial statements, tax returns and bank statements
  • Thorough and able to handle responsibility, stress, and authority appropriately
  • Detail-oriented with excellent organizational skills
  • Multi-task in a fast-paced work environment

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

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About the job

Jul 10, 2024


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