Senior UX Designer, Market Solutions

Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.

Position Summary

We’re hiring an experienced designer to join our Market Solutions Design Team. This is a client-facing role, responsible for participating in or leading workshops to help define problems and craft solutions with our partners in healthcare and the consumers who need them. As a Senior Designer, you’ll be involved in the full life-cycle of the design of customer solutions and bring a user-focused lens to compliment the customer’s business objectives.

This is a relatively new team so there is a high degree of opportunity for shaping processes and collaboration models.

What you will do

• Alongside customer stakeholders, work with the Product Management and Implementation teams to drive the collaborative discovery and design process to define/clarify the target audience, business and user goals, user flows, information architecture, visual design, and end-to-end experiences.
• Become an expert on the League platform and the “out of the box” capabilities with which customer solutions can be designed, and the different configuration options available of those capabilities.
• Work with the customer to understand requirements and develop designs for custom features that align with business and user objectives, creating a unique experience for their members.
• Partner with the Design Research team to drive or contribute to research that will improve our understanding of the customer’s target user and/or market in order to develop a more effective solution.
• Own all design deliverables for customer apps as assigned, from IA and high level flows through lo, mid, and hi-fidelity designs for “out of the box” solutions and solutions that incorporate custom functionality.
• Contribute to team initiatives around improving work processes, collaboration opportunities, and culture, continually reflecting on what is working and what opportunities exist

What you bring

• 5+ years hands-on experience in product design and/or design strategy
• Strong understanding of healthcare in the US and its competitive landscape
• Passion for using design thinking to improve people’s health and overall wellness
• Ability to develop deep understanding of customer / user needs and interpret their intent, and ability to recognize when additional research is needed
• Comfortable operating in and navigating through ambiguous problem spaces in collaboration with cross-functional teammates
• Demonstrable design skills in user flows, journey mapping, prototyping,and workshop facilitation
• End-to-end experience with all aspects of the design process from conception through detailed delivery

Security-Related Responsibilities

• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

US APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

• Learn about our platform, leadership team and partners
• Highmark Health, Google Cloud, League: new digital front door to seamless care
• Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
• League raises $95 million USD in Series C to build world’s leading healthcare CX platform
• Forbes x League: The Platformization Of Healthcare Is Here
• Fast Company x League: If we want better innovations in healthtech, we need more competition

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