Service Operations Specialist (Heartland)

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Service Operations Specialist will report to the VP of Engineering (Heartland) to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.

Roles and Responsibilities:

• Assist VP of Engineering in monitoring services related reporting including:
  • Services pipeline
  • WIP (Work in Progress) reporting
  • Proposal status and timelines for execution and delivery
• Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications
• Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc)
  • Input accurate data into COGS / SalesForce/JIRA
  • Submit proposal requests to the Proposal Support Group (PSG)
  • Work with the relevant teams to ensure accuracy of the SOW
  • Work with the Account teams to properly forecast projects
• Responsible for working with internal teams to address Invoicing / Accounting Issues
• Document the full lifecycle of the services process and maintain updates, as needed
  Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholders
• Manage staff augmentation process
  • Scoping/Gathering information for client needs/requirements
  • Managing the interview process with internal and client resources
  • Working with internal teams to onboard resources
  • Provide oversight on projects
  • Any additional tasks associated with the lifecycle of subcontractors

Experience Requirements:

• At least 5 years IT, security or business-related experience
• Experience in services delivery or project management
• Security certification or project management a plus
• Experience with cybersecurity technologies is a plus
• Bachelor’s degree in a relevant discipline or equivalent experience
• Strong organizational skills
• Ability to multi-task effectively
• Comfortable working in an independent, fast paced environment
• Effective communication skills (written and verbal)

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Why GuidePoint?

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
• 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option