What is Thirdera?
Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential. We are ushering in the next era of transformation, digitization, automation, and partner expectation, all with and at the speed of NOW.
Who are we looking for?
Talented BPC that represents the department when meeting with business owners, stakeholders, process owners and managers. Analytical and deductive individuals who can think outside the box and be a team player. With a global mindset, strong communication skills, a problem solver with attention to detail and a very proactive and empathetic person. That deliver workshops and demos, experts in one or more areas.
Requirements:
- Professional in technology areas such as System engineering, Electronical engineering or similar
- 5+ years’ experience process development, management, and improvement
- Working on ServiceNow Gathering requirements Required*
- Working on ITSM on ServiceNow Required*
- Knowledge & Experience on Agile Frameworks
- Experience preparing and conducting software/process requirement gathering workshops for IT infrastructure projects.
- CMDB, IT Operations, Network infrastructure background
- Previuos experience in the analisys and the design of the operational, tactical, and strategic indicator (KPI's) of IT operational processes. Desrired*
- Prototype/Wireframe design. Desired*
- Excel advanced. Required*
- ITIL V3 or ITIL V4. Desired*
- Scrum Product Owner Certification. Required*
- Certification in COBIT, TOGAF, SIX SIGMA, LEAN. Desired*
- CSM Required*
- ITOM Desired*
Welcome to Pay for Performance! We provide competitive compensation, generous benefits and a professional and culturally diverse work environment. Work-life balance is very important to us so our job opportunities allow for remote working so you can manage your own time.
Application and Selection Process
A phone screen with our TA team to validate your experience and expectations for new opportunities.
A technical test and interview with our Service Delivery professionals to measure your skills.
A standard Background and Work Reference Check.
If all above goes well, you will get an offer.
This is a remote opportunity
Mexico
