Company Description
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team. You will report into the Insider Risk Director. You will repot into Analytics Consulting Consultant Lead. You wil report into the Head of Global Digital Workplace Enablement.
Job Description
Provide ownership of the user experience for using workplace productivity GenAI tools at Experian.
- Establish, develop, and aid in delivery of end user education\training programs for generative AI solutions. This includes ensuring that the documentation and information about using the tools is easy to find, easy to follow, and non-intimidating to a non-technical audience.
- Assist in establishing and monitoring the request and provisioning process for GenAI capabilities, considering risk, legal, compliance and other constraints and standards.
- Hosting IT Clinics, pilot sessions, office hours, and other forums aimed at driving the usage of and adoption of these tools by users who seek to benefit from using them.
- Establish and facilitate a community of practice for workplace productivity GenAI Tools through which users can share their learnings and best practices, weigh in on the direction of implementing new features, and more.
- Report on usage and adoption, and establish goals by which we will measure the success of our adoption efforts
- Participate in project meetings for GenAI and weigh in on the user experience, find ways to improve.
- Address GenAI queries from users in multiple employee-facing forums
- Familiarity with the Enterprise Microsoft portfolio, specifically M365, Teams, Outlook and how Copilot and other GenAI capabilities are embedded into them; stay informed about the Microsoft Roadmap of upcoming enhancements to their products and services.
- Make GenAI tool recommendations that align to Experian use cases for users
- Build business relations with colleagues within the business to promote Digital Workplace and GenAI capabilities.
Qualifications
Bachelor's degree in business management, related field or equivalent experience.
- 5+ years' experience in internal product development.
- Excellent written communications with audiences at all levels
- Experience using GenAI and developing use cases
- Instructional design experience a plus
- Articulate experience is a plus
Additional Information
- Benefits/Perks:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
- This is a fully remote job opportunity.
- Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Costa Rica
