To ensure success as a Social Media Agent, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding Social Media Agent should be a goal-orientated individual with a solid understanding of the customer experience.
What you'll be doing
- Attending to all customer/non-customer queries, concerns, and comments posted to the company's social media platforms in a timely manner
- Reviewing all social media posts for accuracy and ensuring inappropriate content is removed
- Working with the marketing and servicing teams to develop comprehensive social media response strategies
- Maintaining a working knowledge of company products to effectively communicate with customers
- Creating and maintaining strong relationships with different lines of business
- Staying informed on social media trends, innovations, and changes.
You'll bring the following required skills and experiences
- Ability to work 1 Weekend day per shift: Tuesday-Saturday or Sunday-Thursday (8:00am - 4:30pm)
- An associate's degree in social media management, marketing, or a related field would be beneficial
- A minimum of 2 years' experience as a social media agent, customer service agent, or a similar role
- Excellent knowledge of social media best practices
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, Reddit, App Stores and more
- Working knowledge of social media tools
- Solid customer service skills
- Good communication and interpersonal skills
- Ability to work independently in a fast-paced environment.
United States
