LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile, and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring, and end-to-end ownership.
Our engineering teams make some of the most significant decisions and at scale. Do you want to be part of the next stage of innovation and growth? As a Software Developer - you will be part of a Messaging Engine team and play a vital role in development and maintenance of the company core messaging platform. We are a globally distributed business unit spread across EMEA and the Americas.
In this role, you will be working across many internal teams, external partners, and large customers to deliver agent matching and routing solutions. We are a remote organization, but we value the opportunity to bring our teams together for offsite events, team collaboration, and training sessions. Therefore, we are looking for candidates who are based in Germany or Bulgaria and are willing to come into the office for these activities. If this aligns with your situation and preferences, we encourage you to apply for this role.
You will:
- Improve and optimize existing functionality of the messaging platform.
- Implement new features using Java and Spring.
- Assist in migrating the service to cloud-native solutions.
- Use the latest technologies to solve unique problems for our customers at scale.
- Work and collaborate with great engineers with experience in varieties of fields.
- Maintain 99.999% uptime of mission-critical messaging service.
- Contribute to the team’s on-call rotation and improve rapid-response coverage.
Some of the technologies we are using:
- Java 8/11/17, Spring
- Couch base, Redis, Elasticsearch, Hadoop
- Apache Kafka
- Kubernetes, Docker, Puppet
- GCP, AWS, and On-Premises infrastructure (Hybrid)
- TeamCity, Jenkins
- Vault, Terraform, OAuth2.0 Provider, and many more
You have:
- 3+ years of backend development- MUST
- Solid understanding and knowledge of Java, concepts of multithreading, OO concepts and design patterns, etc.
- Experience with GCP - advantage.
- Experience building REST APIs, preferably with Java.
- Experience with websocket - advantage.
- Experience with mission-critical distributed microservices architecture.
- Willingness to own all stages of development process: from design and implementation to deployment and maintenance
- Ability to work quickly while maintaining strong attention to detail and accuracy
- Deal well with ambiguous/undefined problems
- Ability to effectively articulate and drive technical solutions to various challenges
- Strong communication and organizational skills
- Being a team player
- Experience with globally distributed teams in multiple time zones is a plus.
Note: You will have to be located in Bulgaria OR Germany for this position with a valid work permit.
Benefits:
- Health: medical, dental, and vision
- Time away: vacation and holidays
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Equal opportunity employer
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
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