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Solution Consultant (Sales Engineer)


United Kingdom

Job Description

At a Glance

Us: Fast-growing startup of 100+ people. We are a remote-first team, mainly based in the UK. YC alumni (summer 2019) and Series A funding of 32$m in 2023. Our mission is to revolutionise how the world learns about people, so people can revolutionise the world.

You: A Solutions Engineer with pre-sales and delivery experience

The Role

Prolific are looking for a Solutions Engineer to deliver incredibly successful outcomes for our API-first customers, who are revolutionizing the way the world learns about people. You will work on a defined account list, alongside Account Managers and Customer Success Managers from the pre-sales phase, through successful delivery and then growth. If you want to learn, grow and have an opportunity to make incredible business impact, this is the team to join.

What you'll be doing

  • Partner with Prolific Account Managers, Customer Success Managers, Partnerships Managers understand potential and existing customers' technical needs and translate how our platform offerings could be a fit, advising on and designing solutions
  • Technical advising project management throughout engagements with our customers and partners
  • Help customers optimize their use of the Prolific platform and increase adoption of technical capabilities
  • Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots
  • Build quality solutions to deliver program objectives. Design functional and technical requirements for projects with timelines and levels of effort in mind while creating templated approaches.
  • Seamlessly integrate new product features into existing programs (typescript, javascript)
  • Assist clients with executing or escalation for regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
  • Work cross-functionally within Prolific to prioritize and advocate for software feature enhancements on our customers’ behalf
  • Develop and maintain expertise in feature functionality and practical application of all our product offerings
  • Contribute to continuous improvement in the Sales and Solutions Engineering teams, continuously innovating in how we create quality in technical solutions. Proactively identify implementation process improvements, determine root causes and overcome roadblocks
  • Understand competition and work through value selling approach
  • Participate in RFI/RFP process and respond to technical assessments
  • Occasional travel to meet our customers and partners

What you’ll bring

  • Experience working in a technical, consulting, or client-facing role in the technology industry
  • Ability to articulate technical concepts to a non-technical audience.
  • Excellent verbal and written communication skills, customer centricity and interpersonal skills.
  • Familiarity with software and front-end development
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Comfort in working both autonomously and collaboratively in a remote environment
  • Strong problem-solving skills

Even better if you have

  • A generalist profile with coding experience
  • Experience working in start-ups or early stage scale-ups and thrive in this environment
  • Verification experience and understanding of segmentation principles
  • Experience or a strong interest in API, AI, Machine Learning, Data Analytics and/or CRM

What you’ll get

⚖️ Work Life Balance: We’re all looking to strike the right work life balance, and as a remote first company you’re able to work flexibly from home or our dog-friendly co-working space in Old Street. We also offer 25 days of holiday, plus bank holidays of course, which you can switch with any day of your choosing.

🏡 Family Life: We offer generous maternity, paternity and shared parental leave. Need to pick your child up from school? No Problem. Our flexible working gives you the childcare flexibility you need.

🧘 Wellbeing: We care deeply about our employees well-being, that’s why we offer comprehensive Bupa private health insurance, that disregards medical history. Taxable monthly stipend of £150 in order for you to improve your wellness and remote experience. We want you to have a happy and healthy environment so we offer a £1000 home office budget, along with a MAC laptop when you start, plus a £200 yearly top-up.

📚 Learn Grow: Development is important to us, and we want to give all our employees the opportunity to learn. There are many personal growth and career progression opportunities available, as well as mentoring. We also offer a £1000 yearly budget for education, growth and training for you to use at your discretion

💙 Culture: We’re a friendly bunch here at Prolific; open, transparent and inclusive. Although we’re a remote first company we still love to hang out with each other! We run collaborative quarterly company-wide meets up and team socials (both virtually and in-person), all paid for. Alongside this we offer a yearly budget for discretionary meet-ups so you can cover travel, food and accommodation. As a business we’re also committed to carbon offsetting; each month we donate money in your name to plant trees 🌳 and being remote we’re doing our bit to offset travel too

Our Interview Process

Talent Call - You'll meet with one of our Talent team and have an exploratory call about the role requirements, life at Prolific, as well as your background and aspirations.

Hiring Manager Interview - You'll interview with two members of the team, one of which will be the hiring manager. You'll have the opportunity to ask about the company and the role, and we'll ask you questions about your experiences and goals.

Panel Interview - We'll hold a panel interview that evaluates skills required for the role. You'll meet with more of our team and may be asked to complete a presentation or task. You'll be compensated with a £50 voucher 💰 for completing the task because we know your time is valuable!

Final Interview - We will deep dive into your past experiences, goals, motivations, and skills all aligned to our Prolific Principles. You'll speak with two to three members of the team and - as always - have an opportunity to ask questions about the role and company.

Diversity, Equity and Inclusion Monitoring

Prolific is an equal opportunity employer. We celebrate diversity and are committed to fostering diversity, equity and inclusion in the workplace. We welcome all applications, and consider them without regard to race, religion, belief, age, gender, gender expression, gender identity, gender reassignment, disability, marriage or civil partnership status, pregnancy or maternity, sex or sexual orientation.

We are committed to ensuring a fair recruitment process, it's essential to our success. Under the Equality Act (2010) we collect information from individuals at the point of application. We anonymously monitor the profiles of individuals that apply to each vacancy to ensure that no individual is unfairly discriminated against or disadvantaged.

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

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