Solutions Architect

HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

Solutions Architect

HackerOne is looking for a Solutions Architect to join our team and help some of our largest customers secure their products! This is a perfect role for someone who knows security and enjoys helping others level up their knowledge. Architects own the technical delivery and consulting components of our customer success team. They work closely with our Enterprise-level customers, helping plan, launch, and run amazing bug bounty and vulnerability disclosure programs.

The Security Advisory Services team is made up of client facing security experts. A core function of the Customer Success team, Architects provide deep and practical security knowledge and consulting to both customer accounts and internal stakeholders. We work directly with our customers to ensure that their bug bounty programs are successful and driving meaningful results for their security teams.

This role is remote and be performed from anywhere in the United States.

YOUR JOURNEY AT HACKERONE

• Use your security expertise to help customers initiate, plan, launch, and operate bug bounty and vulnerability management programs

• Work with customers of all skill levels, from customers who have never done a bug bounty before, to industry veterans

• Interview customers to understand their threat model and attack surface

• Help customers define scope and a test plan that will give them the results they’re looking for

• With our Community team, source hackers with talents that match the programs you help operate

• Educate and consult with customers on the security issues they encounter through their program

• Break down complex security concepts to customers with various levels of security experience

• Monitor the health of your customers’ programs to ensure they are getting the maximum value from their program, and that they’re set up to keep hackers engaged and finding vulnerabilities

• Use your security expertise to identify and execute on new process improvements, playbooks, and shared tooling that increase program success rate and make salable improvements across the Customer Support team

• Take feedback from customers and work with product/engineering to develop our product feature roadmap

• Use your security expertise to provide input to product and engineering on potential new features, prototypes, etc.

• Support our Program Managers (Customer Success Managers) and other parts of the organization by handling escalations that require technical and security expertise

WHO YOU ARE

• 3+ years of application security experience, understand security fundamentals and common vulnerabilities (e.g. OWASP Top Ten)

• 3+ years of customer-facing or consulting experience (Some of this should include helping non-technical stakeholders understand security topics)

• Excellent written and verbal communication skills, and the ability to demonstrate empathy with multiple audiences

• You will be an advocate for both hackers and customers, and will need to appropriately influence and push back when needed to help both be successful

• Experience with security client engagements, e.g., pentesting, security consulting, vulnerability management, etc.

• Alignment with HackerOne’s values: start with integrity, default to disclosure, act like an owner, succeed as a team, and empower our community

• Must be willing to travel: up to 20% travel required (post-Covid)

We are a Circle Back Initiative Employer and commit to responding to every applicant.

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.