Job Description:
This role is responsible for the completion of configuration requests for Phreesia's clients. This role will heavily rely on client inbound requests through our support case process. As the initial point of contact, you will be responsible for providing an excellent level of customer service while effectively evaluating client requests, determining appropriate completion dates, recommending appropriate workflow alternatives, executing configuration changes, assisting with product navigation, and escalating issues as required.
Through your experience as a Sr. Analyst, Support, you'll be exposed to different aspects of technical support, product configuration, and client management. We are looking for someone who is analytical, detail oriented, comfortable in a fast-paced environment, and has experience working with internal and external customers. This position will provide you with a strong foundation of skills and capabilities to grow your career in our configuration & product specialist team.
What You'll Do:
- Provide an outstanding experience to customers throughout the support process
- Act as both the Subject Matter Expert and product Super User for the existing client base
- Evaluate requests by using required tools and checklist resources to properly
- understand and complete configuration changes as requested by our clients.
- Effectively document and gather information about all aspects of a client’s request
- Coordinate configuration change go-live dates with clients, or with our account owner team.
- Work closely with our product specialist team to ensure high quality is maintained for every configuration request.
- Manage multiple avenues of configuration requests including telephone, e-mail, client portal
What You'll Bring:
- University degree or college diploma, ideally in Computer Science, Engineering, or a related technical field
- 1- 5 Years of experience in a technical or customer support role
- Superior communication and interpersonal skills
- Comfortable working in a Windows environment
- Willingness to learn message transformation and exchange between disparate systems
- Ability to prioritize multiple demands in a fast-paced and dynamic environment
Shift Timings - 5 PM – 2 AM or 6 PM – 3 AM IST, also in 9 pm – 6 am or 10 pm – 7 am IST (As per business needs)
5 Days Working, 2 Days Rotational Week offs
Who We Are:
At Phreesia, we’re looking for smart and passionate people to help drive our mission of making care easier every day. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a seven-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index for the past three years. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!
India
