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Sr. Partner Account Manager

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Job Description

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role is open for remote working arrangement within Germany

Build something new with a world-class team.

Genesys is seeking to expand our team of Partner Account Managers to support the growth of our Partner Organization. We are looking for enthusiastic individuals, with a fluency in both German and English, to meet the needs ofour customers and partners as we continue to accelerate our growth and transformation relating to cloud and SaaS. If you believe you have the drive, motivation, and skills to be part of our journey, we would love to hear from you. In return we will be committed to your personal growth and development in a truly empathetic environment.

Partner Account Manager

Are you a consultative SaaS sales professional responsible for driving revenue growth and bringing in net new business from partners, prospects and current customers? As a Sr. Partner Account Manager, you will work to help expand our industry-leading partner ecosystem.  The Partner team is responsible for opening new routes to market by helping partners build and sell customer experience offers at speed and scale and grow strategic partner relationships.  

Major focus areas of this role are:

  • Manage the sale of Genesys solutions through named partners and opportunities.

  • Drive a business plan that allows us to scale our solution sales with partners.

  • Drive strategic enablement of Partners to attract, develop and maintain relationships with various key partners and throughout the entire customer journey lifecycle.

  • Build preference for Genesys customer experience and services within partners’ portfolios and sales teams.

  • Drive sales results and pipeline development within key partners working closely with sales and alliances to close customer opportunities, manage forecasts and pipelines.

  • Strategic expansion of partners to accelerate growth, by recruiting and gaining the commitment of targeted partner relationships.

  • Deliver and execute viable joint partner business and marketing plans to achieve growth.

  • Align closely with the direct sales teams to provide partner visibility internally and externally.

  • Structure and negotiate partnership agreements that lead to incremental value and capabilities.

  • Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.

We look for individuals who have a proven track record of over-achieving and who like to WIN!

Why work for Genesys?

  • You have the opportunity to drive the business through accurate forecasting and strategic partner planning.

  • You have the opportunity to create dynamic sales presentations working with industry best technical experts and educating your partner community.

  • You will have a unique opportunity to understand our customer's strategies and help drive sales using our unique solutions.

  • You will have the ability to own and develop your territory working closely with Genesys colleagues to achieve shared success.

  • Demonstrate your proven abilities to create relationships with executives, stakeholders, and key influencers with both partners and customers.

  • Work for a Magic Quadrant leader with a focus on AI innovations.

What do you need to have?

  • Fluency in German and English

  • Proven experience communicating, negotiating, and closing with executives and stakeholders

  • Proven experience understanding customer and partner needs and being able to articulate solutions

  • Increase your pipeline within current and recruited partners

  • 3-5+ years of sales experience (Cloud or SaaS based software sales preferred)

  • Demonstrable ability to lead a complex sales cycle, with a track record of successful revenue attainment

  • BS or BA degree or equivalent work-related work experience

  • Ability to travel up to 50%

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Advice from our career coach

As a Senior Partner Account Manager at Genesys, you will play a crucial role in driving revenue growth through partner relationships and expanding the partner ecosystem. To stand out as an applicant for this role, here are some key tips:

  • Demonstrate a proven track record of over-achieving and a competitive spirit.

  • Show fluency in both German and English, as this role requires communication with international partners.

  • Highlight your experience in Cloud or SaaS sales, with at least 3-5 years of relevant experience.

  • Show your ability to lead complex sales cycles and close deals, emphasizing successful revenue attainment.

  • Emphasize your experience in developing and executing business plans to scale solution sales with partners.

  • Illustrate your strategic enablement capabilities by showcasing your ability to attract, develop, and maintain relationships with key partners throughout the customer journey.

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About the job

Jul 9, 2024


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