Sr. Product Manager (Platform Services)

Sr. Product Manager - Platform Services

We are seeking an experienced and motivated Senior Product Manager to deliver on our cross-vertical Platform vision. In this role, you will be responsible for setting an outcome-oriented product strategy and driving the overall vision, GTM, and execution for our platform products. As the P&L leader of your products, you will collaborate with cross-functional teams including design, marketing, engineering, sales, and senior executive leadership to solve customer problems and achieve specific business objectives. You will define and lead various Platform Services such as Customer Portal, Developer Portal, Access Control, API Productization, E-Sign, SSO, Identity Validation, Chatbot, AI Services, and more, to support the platform moving forward.

This is a CPO-3 role with tremendous visibility and advancement potential. The role is at an intersection of fintech, insurtech, proptech, martech, IoT and traditional SaaS and offers tremendous career versatility and future optionality.

Your responsibilities will include guiding the end-to-end product lifecycle, from ideation to launch and ongoing optimization, while ensuring successful product commercialization and go-to-market execution. You will be the market, customer, and product expert within the organization, accountable for bookings, revenue, retention, and margin. This entails gathering and prioritizing market requirements, maximizing portfolio ROI through the right mix of product initiatives, and working closely with the development team to deliver capabilities that meet specified requirements and objectives.

The ideal candidate will possess exceptional business acumen, analytical rigor, product chops, along with a true sense of ownership and GM mindset. Technical familiarity is a strong plus while customer-centricity is a must have.

What you will do:

• Product Strategy:
• Develop and articulate a clear product strategy aligned with business objectives and market demands.
• Identify opportunities to address customer problems and drive incremental business value from conception to launch.
• Analyze market trends, competition, and customer feedback to identify opportunities for product enhancements and innovation.
• Strong communication skills including the ability to articulate the value of prioritized features and how they fit into a larger overall strategy.
• Product and Platform Mastery:
• Serve as an expert on platform and network strategy and outcomes
• Deliver on a cohesive platform approach including centralized data fabric, sign-on, dashboards, portals, APIs, MFEs (UIs), and cross product integrations.
• Define and deliver overall API strategy to productize API(s), including API Gateway, Event Bus, Webhooks, and a Developer Portal.
• Define and deliver core Platform Services, such as MFA/SSO, e-sign, Admin Portals, Account Portals.
• Recognize product performance from an end-user standpoint and engage in conversations on all facets of the products, including data quality, responsiveness, reliability, etc.
• Ability to Learn Quickly and Be Resourceful
• Ability to learn quickly on new technologies, architectures, and platform architectures
• Resourcefulness in quickly discovering “knowing what you don’t know” and finding a way to establish effectiveness quickly
• Roadmap Planning:
• Create and manage the product roadmap, ensuring alignment with company goals and customer needs.
• Prioritize features and releases based on a deep understanding of market dynamics and customer requirements.
• Clearly articulate the problems that need to be solved for customers and quantify the value to be created.
• Define and deliver the Objectives and Key Results (OKRs) for each strategic bet.
• Stakeholder/Customer Obsession – Keeping Customers Top of Mind:
• Own the product roadmaps, continually managing them to support the product vision and key business priorities.
• Ensure products are working well and evolving appropriately for global functions and markets.
• Conduct regular end-user product feedback sessions and advocate for the end-user experience.
• Cross-Functional Collaboration:
• Collaborate with engineering, design, marketing, sales, and other cross-functional teams to deliver high-quality software products on time and within budget.
• Foster a culture of collaboration and open communication to drive successful product development.
• Join forces with other Product Managers across the organization to ensure alignment and coordination across products.
• Be the catalyst for collaboration, partnering with Initiative Leads & Stakeholders to maximize value delivery.
• Own the product backlogs, participating in Intake Product Triage and prioritizing the backlog for all products.
• Product Development:
• Lead the end-to-end product development lifecycle, including requirements gathering, design, development, testing, and release.
• Make data-driven decisions and continuously iterate on products to optimize performance and user satisfaction.
• Oversee changes being refined and implemented by the Product Owner to ensure coherent vision and prioritization.
• Capacity and Resource Management – Managing Your Product Team:
• Manage capacity and demand for the team, including development, market enablement, bug resolution, and testing.
• Provide capacity forecasting based on the prioritized roadmap to ensure end-to-end readiness for releases and major new features.

What you will need:

Must Haves:

• 8+ years of B2B/B2C SaaS in product management
• Bachelors in engineering, computer science, software engineering, business, or related fields
• Strong critical thinking skills
• Strong communication and interpersonal skills
• Strong problem solving skills
• Strong creativity, resourcefulness, and self awareness
• Strong cross-functional and team partnership skills
• Knowledge and mastery of AGILE, SCRUM, hypothesis testing, Lean Product Management
• Mastery of product management processes from defining and validating product market fit, synthesizing customer, industry, and internal feedback, developing effective roadmaps, delivering on deadlines, formulating effective GTM, and shipping product
• Analytical mindset with the ability to make data-driven decisions and prioritize work for maximum impact.
• Strong presentation and communication skills, with the ability to collaborate effectively in complex decision-making scenarios.
• Demonstrated leadership in cross-functional teams and delivering results in dynamic environments.
• Strategic thinker capable of analyzing market conditions, competitive landscapes, and industry trends to identify key customer problems.

Nice to Haves:

• Previous experience in building and scaling platforms or in platform SaaS companies is a big plus.
• Previous strategy consulting, investment banking, or technical consulting experience is a plus
• MBA or advanced degree is a plus
• PMP, CSPO, or other certifications are a plus
• Ability to build and run self-service data analytics - e.g. SQL queries - is a plus.
• Experience with Figma, Miro, JIRA/Confluence, Asana, Monday, Aha
• Familiarity with APIs, containerized Microservices, MFEs, and architecture
• Familiarity with IoT
• Familiarity with the self storage industry

If you are passionate about driving innovation in the software industry, thrive in a collaborative environment, and have a proven track record of successful product management, we invite you to apply for this exciting opportunity at Storable. Join us in shaping the future of our software products and making a meaningful impact on businesses worldwide

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role.

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

• Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

• Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus a HRA to help offset your deductible.
• Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
• Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
• Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
• Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
• We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
• Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
• Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
• Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
• Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.
• We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.
• Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making.
• Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.

Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you’re excited about this role but your professional background doesn’t perfectly align with the qualifications above, we encourage you to apply. Even if this role isn’t the right match, we would love to have your resume on file for future opportunities!

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers

We’ve been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.

To protect yourself, please consider the following guidelines:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at [email protected] for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to [email protected]

We’re committed to ensuring a transparent and secure hiring process.

Thank you for your vigilance and interest in joining our team.