w7g is a company within the Genesis ecosystem that creates digital products in the field of well-being. Our mission is to make self-care simple and enjoyable.
Who we are:
We are a team of over 40 professionals specializing in the development of mobile apps and games.
We work entirely remotely.
Our products have been downloaded over 25 million times.
Our products:
FABU — a gamified mental wellness app that helps you track your mood, gain a deeper understanding of your emotional state, and improve it through simple daily practices and creative activities. It is available in Ukrainian and is free for Ukrainian users.
SUITSME — a game that lets you unleash your creativity and boost your positivity by creating stylish outfits for virtual models and participating in fashion challenges.
Our achievements:
Represented the Ukrainian IT sector at Web Summit and Mobile World Congress Barcelona.
Were finalists in the Startup World Cup Ukraine.
We were nominated for the Mobile Game Awards 2024 in the Best Indie Developer category.
What you’ll be doing:
Providing empathetic and prompt support to users, helping to resolve their requests and issues via chat and email.
Managing reviews on the App Store and Google Play, responding to them, and suggesting changes to help improve the app’s rating.
Analyzing and optimizing existing processes within the support team to improve service quality.
Logging and escalating bugs, as well as providing product improvement suggestions to the relevant teams (technical and product teams).
Keeping the external knowledge base up-to-date so users can quickly find answers to their questions.
This is a perfect fit if:
You have at least 2 years of experience in customer support and know how it works.
You are skilled at handling tickets and emails.
You have an Upper-Intermediate level of English or higher.
You can analyze complex situations, identify the root causes of problems, and quickly propose effective solutions.
Knowledge of SQL is a plus for query analysis.
You’re open to new things, eager to learn, and committed to continuously improving your skills.
What we offer:
Remote work and a flexible schedule—work wherever you feel comfortable.
20 days of paid vacation + unlimited sick leave.
Reimbursement for tech gear and home treats.
Access to the corporate knowledge base, community, and training.
Health insurance (in Ukraine) and a company doctor. Ready to become the voice and face of our product? We look forward to receiving your resume.
