System Administrator II, Windows

Company Overview

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a System Administrator II, Windows reporting into our Corporate Headquarters.

The System Administrator II, Windows works independently or in teams and leverages their technical knowledge, expertise, and systems analysis techniques and procedures to make proper decisions in regards to the proper management, monitoring of systems, testing, problem troubleshooting, providing advice and recommendations, etc, and upkeep of the enterprise’s technological system architecture. Individual consults with users to determine system requirements in regards to items such as hardware, software, or system functional specifications. The Administrator possesses the ability to work independently or in teams in the design and implementation of hardware and software configurations and upgrades, works to procure appropriate hardware and software components and installs. Specifies server equipment, loads and configures operating systems (Windows and LINUX) and systems software, and ensures that they work on the network. The Administrator is responsible for creating and updating documentation such as policies, procedures, technical configurations, Technology Recovery Plans (TRPs), reports, Change Control, and customer facing documents. This position provides support services for Headquarters, hospitals and members of the Boards of Trustees and Directors. Provides tier 3 support for other teams within the IS Department and hospitals.

Responsibilities

Application Support: Leverages technical knowledge to assist the Business and Clinical application teams in the design, installation, and upgrades of the applications software. The individual must be able to work independently or in teams and leverages their technical knowledge, expertise, and systems analysis techniques and procedures to make proper decisions in regards to the proper management, monitoring of systems, testing, problem troubleshooting, providing advice and recommendations, etc, and upkeep of the enterprise’s technological system architecture. Individual consults with users to determine system requirements in regards to items such as hardware, software, or system functional specifications. Ability to work independently or in teams in the design and implantation of hardware and software configurations and upgrades, works to procure appropriate hardware and software components and installs. Specifies server equipment, loads and configures operating systems (Windows and LINUX) and systems software, and ensures that they work on the network. Installs, monitors, and maintain all SQL databases for all locations. The individual designs, programs, tests, and documents scripts.

Customer Support (HQ and Hospitals): Provides support services for Headquarters, hospitals and members of the Boards of Trustees and Directors. Provides tier 3 support for other teams within the IS Department and hospitals. Tier 3 support of: Active Directory, servers, backups\restores, internet access, antivirus software, Citrix, Microsoft SQL server, LINUX, IBM web sphere, VMware / Hyper-V, cryptosystems ( CA / RSA), Exchange, and Business / Clinical application systems. Duties include On Call rotation for after hours and weekend support.Documentation: Develops and maintains all the technical\training documentation for all the assigned systems and projects. Responsible for creating and updating documentation such as SOPs (Standard Operating Procedures), policies, procedures, technical configurations, Technology Recovery Plans (TRPs), reports, Change Control, and customer facing documents.Product/Vendor Evaluation and Recommendation: Systematic evaluation, recommendation and/or selection of items such as vendors and their products including hardware, software packages, communications products, consulting services, systems integration services, etc. Techniques used include side-by-side weighted assessments, price-performance analyses, cost-benefit analyses, etc… Often asked to participate on a selection committee as a technical advisor.

Other Responsibilities:• Asset management and tracking.• Ensure appropriate software licensing.• Work with third parties to implement and support packaged solutions as necessary.• Coordinate activities with more senior Network Support Specialists on related matters.• Plan, install, configure, test, tune, maintain, monitors and upgrade servers and disk configurations.• Monitor local and remote hardware and software performance and ensure that appropriate resources are available on network server equipment. 5%• Plan, install, configure, test, tune, maintain, monitor and upgrade local and remote SQL databases and remote e-mail systems.• Ensure that physical and logical security of equipment and networks is maintained.• Develop and maintain documentation.• Plan, install, configure, maintain and administer WINS and/or DNS for the enterprise.

The person in this role must complete and pass any Epic required training programs (Epic Bridges Interfaces and Data Courier Administration) within 6 months of hire.

Qualifications

Experience:

• Citrix, IBM web sphere, VMware / Hyper-V, cryptosystems ( CA / RSA)
• MS Exchange / MS Office 365
• MS Azure or AWS (Amazon Web Services)
• Experience troubleshooting TCP/IP, routing and IP troubleshooting techniques.
• Knowledge of local and network attached devices
• Experience diagnosing hardware and software problems and implementing corrective measures
• Experience with SQL and relational database management systems
• Experience in supporting and / or using a Privileged Access Management solution such as Cyberark
• Imprivata

Education:

• Current Bachelor's Degree - or 4 years of system administrator experience in lieu of degree - required
• Current technical certification - or additional 3 years of experience working with Windows - required
• Must complete and pass any Epic required training programs (Epic Bridges Interfaces [pre-requisite] and Epic Data Courier Administration) within 180 days from hire.