Tech Ops - Production Support & Reliability (AWS)

Description

We are looking for Tech Ops - Production Support & Reliability Lead

Front-line production support for Braviant's AWS multi-account stack. Monitor systems, triage alerts, execute runbooks, escalate cleanly to developers. Defensive ownership role - not a developer role despite "Lead" in title.

Stack:

• AWS - VPC, ECS, Lambda (SAM/CloudFormation), IAM, NAT, security groups

• PostgreSQL on Amazon RDS (~15 instances)

• Datadog + CloudWatch (APM, logs, alerting)

• Java microservices / API-heavy app stacks

• Jira (ITSM) + Slack (ops channels)

• Nice-to-have: AWS data services (Glue, S3, Athena, EventBridge), Metaplane Requirements

Must-have:

• 3+ years production support / SRE / NOC / ops engineering

• Hands-on AWS - EC2/ECS, VPC networking, IAM

• Operational PostgreSQL / RDS - slow query reading, basic tuning, vacuum awareness

• Incident triage across infra + app layers

• Structured incident response (ITIL, NIST, or equivalent)

• SLA management in a ticketed environment (Jira or similar)

• Strong written English for escalation + post-incident write-ups

Nice-to-have:

• Datadog / CloudWatch fluency

• AWS data services (Glue, S3, Athena, EventBridge)

• Basic IaC (CloudFormation, SAM, Terraform)

• Financial services or other regulated-environment background

• AWS SysOps Administrator or Solutions Architect cert

• Scripting / automation