Architecture & Design
Define and evolve the overall system architecture for the platform
Design scalable, secure, and fault-tolerant distributed systems
Lead architectural decisions for real-time communication, data persistence, and service orchestration
Create and maintain architecture documentation, ADRs (Architecture Decision Records), and technical roadmaps
Evaluate and recommend technology choices for new features and platform improvements Technical Leadership
Provide technical guidance and mentorship to development teams
Conduct architecture reviews and code reviews for critical components
Establish and enforce coding standards, best practices, and design patterns
Collaborate with Product, DevOps, and Security teams to align technical solutions with business goals Hands-On Development
Prototype and implement complex technical solutions when needed
Troubleshoot and resolve critical production issues
Optimize system performance, latency, and resource utilization Required Technical Skills
Real-Time Communication (Critical)
WebRTC: Deep understanding of WebRTC protocols, SRTP, ICE/STUN/TURN, SDP negotiation
Video/Audio Streaming: Experience with media servers, codec optimization (VP8/VP9, H.264, Opus)
Communication Platforms: Hands-on experience with AWS Chime SDK and/or Twilio Video
Socket.io / WebSockets: Real-time bidirectional communication patterns Frontend Technologies
React 18+: Advanced knowledge including hooks, context, performance optimization
TypeScript: Strong typing, generics, advanced patterns
State Management: Redux Toolkit, Zustand, React Query (TanStack Query)
Micro-Frontend Architecture: Module Federation (Webpack 5), independent deployment strategies
UI Frameworks: Material-UI (MUI), Emotion/Styled Components
Build Tools: Webpack, Babel, modern bundling strategies Backend Technologies
Node.js / Express: RESTful API design, middleware patterns, async programming
API Design: OpenAPI/Swagger documentation, versioning strategies
Authentication/Authorization: JWT, OAuth 2.0, custom authorization patterns
Message Queues: AWS SQS, Google Cloud Pub/Sub
ORM: Sequelize with PostgreSQL Cloud Platform - Google Cloud Platform (GCP)
Compute: Cloud Run, GKE (Google Kubernetes Engine), Cloud Functions
Storage: Cloud Storage, persistent disks
Networking: VPC, Load Balancers, Cloud CDN, Cloud Armor
Security: IAM, Secret Manager, Cloud KMS
Monitoring: Cloud Logging, Cloud Trace, Cloud Monitoring
CI/CD: Cloud Build, integration with GitLab CI/CD Databases
PostgreSQL: Advanced query optimization, indexing strategies, connection pooling, migrations (Sequelize CLI)
Firebase/Firestore: Real-time database design, security rules, offline persistence
Redis: Caching strategies, session management (ioredis) Observability & Monitoring
OpenTelemetry: Distributed tracing, metrics, logging instrumentation
APM: Application performance monitoring and optimization
Logging: Structured logging with Winston, centralized log aggregation DevOps & Infrastructure
Containerization: Docker, container orchestration
Kubernetes: Deployment strategies, ConfigMaps, Secrets, Helm charts
CI/CD: GitLab CI/CD pipelines, automated testing, deployment automation
Infrastructure as Code: Terraform or similar tools (preferred)
Nice-to-Have Skills:
Healthcare Domain: HIPAA compliance, HL7/FHIR standards
AWS Services: Experience with AWS alongside GCP (multi-cloud)
GraphQL: Hasura, Apollo (project uses Hasura GraphQL)
Mobile Development: React Native or native mobile experience
AI/ML Integration: Experience integrating AI services into applications
Performance Testing: Load testing, stress testing for real-time systems Experience Requirements
10+ years of software development experience
5+ years in architecture or senior technical leadership roles
3+ years hands-on experience with WebRTC or real-time communication systems
3+ years experience with GCP or equivalent cloud platform
Proven track record of designing and delivering large-scale distributed systems
Experience with healthcare or regulated industry applications (preferred) Education
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
Relevant certifications are a plus:- Google Cloud Professional Cloud Architect
AWS Solutions Architect
Kubernetes certifications (CKA/CKAD)
Soft Skills
Excellent communication skills - ability to explain complex technical concepts to diverse audiences
Strong problem-solving and analytical thinking
Collaborative mindset with experience working in Agile/Scrum environments
Ability to balance technical excellence with business pragmatism
Mentorship and team development orientation All your information will be kept confidential according to EEO guidelines.
Sutherland is seeking an experienced Technical Architect to lead the technical vision and architecture for a healthcare real-time telehealth communication platform. This role requires a seasoned full-stack professional with deep expertise in WebRTC-based video/audio streaming, cloud-native architectures on GCP, and modern web technologies.
This platform leverages multiple communication providers (AWS Chime, Twilio), micro-frontend architecture, and cloud-native services to deliver a scalable, HIPAA-compliant telehealth solution.
U.S healthcare knowledge would be an added advantage.
Sutherland is a global customer service and business process outsourcing company that serves industry leaders across multiple sectors. The company operates through offices in various countries, including Bulgaria, and manages customer support operations for major international brands. Sutherland provides multilingual customer service professionals who handle email support, chat support, and customer inquiries for clients in industries ranging from music streaming to financial services and healthcare. The company emphasizes a multicultural work environment with professional development opportunities and comprehensive employee benefits.
