Customer Support Specialist
Location - São Paulo - SP
Why You Should Join Fluke Reliability?
At Fluke Reliability, we help organizations around the world maintain critical assets and operate more efficiently through industry‑leading reliability software. As a Customer Support Specialist, you’ll be joining a growing, collaborative team at an early stage—one that values learning, internal mobility, and continuous improvement. This role offers a strong foundation for career growth, with opportunities to advance into Account Management, Professional Services, Sales, or other Support roles.If you enjoy solving problems, helping people succeed with technology, and learning how software makes a real-world impact across industries, this is a great place to grow your career.What You’ll Do?
Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environment
Assist customers, partners, and internal teams via phone, email, chat, and web meetings
Diagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skills
Manage multiple tasks during customer interactions, including researching issues and accurately documenting cases
Collaborate closely with teammates to deliver a consistent, high-quality customer experience
View support challenges from the customer’s perspective and advocate for clear, effective solutions
Contribute to the Fluke Reliability knowledge base by creating or improving product documentation
Participate in software testing activities to help ensure new releases are ready for customers What You Bring?
Must-Have Qualifications
Ability to communicate technical information clearly, both verbally and in writing
Strong problem-solving skills and attention to detail
Comfort working in a fast-paced environment with changing priorities
Ability to work independently while also collaborating effectively with a team
Proficiency in English (spoken and written) Nice-to-Have Qualifications
Bachelor’s degree (or equivalent practical experience)
Customer service or technical support experience
Basic database knowledge or experience working with software applications
Mechanical aptitude or interest in industrial or technical environments
Spanish language skills What You’ll Get?
A supportive, team-oriented environment that values learning and growth
Clear pathways for internal career advancement across multiple departments
Hands-on experience with industry-leading reliability software
Opportunities to build technical, customer-facing, and cross-functional skills
Training, knowledge-sharing, and mentorship from experienced team members
A workplace that values diversity, inclusion, and different perspectives
Accruent is a global SaaS leader that provides solutions for organizations to manage their property and physical assets more effectively. The company serves more than 10,000 customers worldwide with technology and services that enable efficiency, compliance, and transformation across the built environment. Accruent's platform helps organizations gain visibility, efficiency, and confidence in how they operate their physical resources. The company is committed to customer success, operational excellence, and long-term innovation through their software solutions and professional services.
