About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
JOB DESCRIPTION:
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base.
This customer base has a wide range of technical ability, and this role has no ceiling, you will be responsible for an issue from initial pick-up all the way to working with the development team on identifying a possible solution.
This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has led the industry in satisfaction seven years in a row. We offer innovative training, exciting colleagues, and the opportunity to grow with us.
Our Hyperscale team is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, NetApp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.
What you'll do:
- Solve and resolve complex support problems.
- Solve customer issues using remote desktop software.
- Successfully interact through phone and email with customers as you address their problems.
- Dedication to the success and satisfaction of our customers
- Recreation of problems in house
- Use available tools to investigate and address /troubleshoot technical issues.
- Root Cause Analysis and / or provision of examples of software bug
- Working independently and as a team to come up with the best solutions to a customer problem.
- Providing outstanding phone-based support for a variety of complex, time critical issues.
- Working remotely on enterprise level customers and dark sites
- Having the freedom to build labs and simulators.
- Work closely with the engineering and account management teams
- Contributing to our Solutions Engine, and online forums and develop knowledge base articles.
- Experience working in a storage, networking, and virtualization environment.
- Detailed knowledge of administration and trouble shooting in storage/OS technologies
- Solid grasp of Linux and administration experience across all working components, OS Patch & Package Management
- Good understanding of OS debugging utilities
- Ability to analyze system diagnostics and clearly articulate the issue for the customer.
- Better understanding of remote file access protocols (NFS, SMB etc.), Logical volume manager and related concepts
- Performance related issues troubleshooting experience.
- Previous experience troubleshooting enterprise environments.
- Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.
- Windows Skills – desirable
- Strong customer relations skills.
- Strong multi-tasking and prioritization skills.
- Strong written and verbal communication skills.
- Excellent team-player.
- Be available to work in night shift.
Who you are:
- Bachelor’s Degree or equivalent experience
- MCP/MCSA/MCSE in Microsoft
- RedHat certification – Desirable
- Prior Security and SaaS experience strongly preferred.
You’ll love working here because:
- Continuous professional development, product training, and career pathing
- Annual health check-ups, Car lease Program, and Tuition Reimbursement
- Personal accident cover and Term life cover
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Ready to #makeyourmark at Commvault? Apply now.
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].
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