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Technical Support Engineer - 2nd Shift

EasyPost logo

United States

Job Description

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.
Work Hours:This is a second-shift position, and you will be required to work the following hours: 4:00 p.m. to 1:00 a.m. in the Mountain time zone, Monday through Friday.
About the role:The Technical Support Engineer II provides technical assistance, troubleshooting, and problem resolution to customers who encounter issues with software, hardware, or technology products. This role involves diagnosing and resolving technical problems, offering guidance on product usage, and ensuring customer satisfaction. Technical Support Engineers play a crucial role in maintaining positive customer relationships and contributing to the overall success of the product or service. What you will do:o Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 3+ years of related experience.o Proficient in at least one programming language (C#, VBScript, JavaScript, markup languages, Python, or Java)o Understanding of RESTful APIs, and interpreting requests/responses.o Strong organizational skills.o Basic understanding of SQL database queries.o Basic Windows computer and server administration.o Ability to handle communication with multiple internal teams. o Ability to tailor technical communication with all levels of customer understanding.o Willingness to adapt to an evolving work environment.o Ability to manage multiple projects at one time against timelines.o Sense of urgency to drive customer progress.o Excellent verbal and written communication skills.o A capable quantitative thinker who learns quickly. About you:o Bachelor’s Degreeo 3+ years of related experience, master’s degree and 1+ years of related experience, or equivalent related work experience. o Technically inclined and enjoy wearing a lot of hats.o Strong understanding of the technical field or experience graduating from a coding Bootcamp.o A capable quantitative thinker who learns quickly.o Proficient in at least one programming language (Python, Ruby, Go, Java or similar). What We Offer:
o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $50 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per day
Data Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy:
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.

Advice from our career coach

As someone familiar with technical support roles, I can provide insights on how to stand out as an applicant for the Technical Support Engineer II position at EasyPost. Here are some tips for a successful application:

  • Highlight your relevant educational background, such as a Bachelor’s Degree in computer science, information systems, information technology, or coding certification through a bootcamp.
  • Show proficiency in at least one programming language, such as C#, VBScript, JavaScript, Python, or Java.
  • Demonstrate your understanding of RESTful APIs and ability to interpret requests and responses.
  • Emphasize your strong organizational skills and ability to handle communication with multiple internal teams.
  • Show willingness to adapt to an evolving work environment and manage multiple projects simultaneously against timelines.
  • Highlight your excellent verbal and written communication skills, as well as your quantitative thinking abilities.
  • Express interest in the technical field and showcase any relevant experience, such as graduating from a coding bootcamp.
  • Ensure to mention any previous technical support experience and showcase your problem-solving skills.
  • Be prepared to discuss your ability to tailor technical communication to different levels of customer understanding.
  • Show your commitment to driving customer progress and making significant contributions to a hyper-growth company.

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