About the job
The Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Technical Support Engineer to join us in Australia. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenStack Platform. You will also partner closely with the Engineering team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world.
What you will do
- Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack platform, via web portal, phone, and chat
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- Maintain a commitment to providing a premium experience for Red Hat's customers
- Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction
- Commitment to maintain the Red Hat Service Level Agreement with their Customer
What you will bring
- Contribute to the global Red Hat knowledge database while working on customer issues
- Bachelor's or higher degree in a technical field, preferably in engineering or computer science
- Excellent written and verbal communication skills in English
- Ability to communicate clearly and concisely to customers with various levels of technical experience
- 2+ years experience with Unix/Linux system administration along with strong networking knowledge.
- Proven Experience with any Virtualization technology.
- Proven experience with Linux/Unix operating system installation, configuration, upgrades, and maintenance
The following are considered a plus:
- Experience with Red Hat OpenStack/Virtualization installation, configuration, upgrades, and maintenance
- Red Hat Certification
- Other Vendor Virtualization certification
- Python programming experience and Upstream involvement in open source projects and patches submitted for upstream inclusion
- Excellent troubleshooting skills; passion for problem-solving and open source technology
Australia
