Technical Writer (Contract) - Up to 6 months, full time.
ServiceTitan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs.
Contract length: up to 6 months
Required
Experience: 3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment
Education: Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent
Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful
Responsibilities
Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed
Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team
Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content
Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team.
All your information will be kept confidential according to EEO guidelines.
About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
ServiceTitan is a software company that provides solutions for service-based businesses, with a focus on contact center operations and customer journey optimization. The company leverages Salesforce and integrated platforms to design solutions that support agent productivity, customer interactions, and workforce management. ServiceTitan utilizes AI and machine learning technologies including conversational AI, predictive routing, and sentiment analysis to enhance customer interactions and improve operational efficiency. The company works with multiple contact center technologies and platforms to ensure seamless integrations and real-time operational insights.
