Technology Asset Management specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

What You’ll do on a Typical Day:

• Manage and maintain hardware assets in the global asset management tool.
• Meet with clients, determining their needs and requirements, providing strategic advice, and managing their assets accordingly.
• Support global teams use of asset management tool.
• Conduct reviews to ensure global asset accuracy and compliance.
• Asset compliance and governance: Serve as central governance manager for enterprise IT Asset Management policy, process, and work.
• Manage and configure asset Discovery tool.
• Assist Asset Management team with issues related to hardware asset records.
• Monitor and support on service requests and incidents related to discovery, hardware asset lifecycle, receiving, deploying and disposal of assets, or those assigned to the Asset Management team.
• Understand and be able to explain hardware asset lifecycle, familiarity with procurement, receiving, deploying, and disposal concepts and methodologies.
• Establish, document and maintain discovery and asset lifecycle policies, processes and procedures and communicate the process mission, goals and objectives to all stakeholders.
• Monitor, measure, and report on the operational effectiveness of the discovery process to senior management.
• Develop dashboards and KPI’s in FreshService to help measure process effectiveness and data quality.
• Manage key relationships with Security, Network Engineering, Infrastructure Teams, FreshService Platform Team, IT Service Desk and Depot Managers and Compliance and Audit.
• Collaborate with external vendors and service providers to maintain service levels and resolve issues.
• Create and maintain documentation for common issues and resolutions to facilitate knowledge sharing within the team.
• Manage the program’s performance, create continuous feedback loops and track issues to ensure both quality and efficiency are being delivered.
• Coach, mentor, and motivate a team of Asset Management Analysts.
• Define clear roles and responsibilities within the team and delegate work in accordance.
• Serve as the primary point of contact and escalation resource for the Asset Management team.
• Seek out information to identify gaps and drive continuous performance improvement from your team as a whole as well as the SNAP and Procurement teams.
• Foster cross-team collaboration and continuously improve ways of working with cross functional teams and partners.

What We’re looking for:

• 3+ years’ experience with ServiceNow, FreshService or a similar Asset Management tool.
• 2+ years’ experience implementing, upgrading and maintaining Discovery/ITAM/CMDB modules and processes.
• 2+ years of experience leading, coaching, developing, and motivating teams.
• Proficiency in Microsoft Office and industry-related software.
• Experience managing teams remotely is required.
• Experience writing workflows, policies, processes, and procedure documents.
• Effective time manager who has the ability to coach others to work more effectively.
• Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager.
• Strategically minded with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent organizational and managerial skills.
• Ability to follow through on deliverables and meet deadlines.
• Solid problem-solving skills; able to quickly digest any issue/problem encountered and recommend an appropriate solution.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!