JOB SUMMARY: The Telehealth Nurse is an experienced Registered Nurse who provides a wide range of nursing telehealth services. This position follows the American Academy of Ambulatory Care Nurses (AAACN) Telehealth Nursing Practice Standards. It requires critical thinking and operational knowledge of the nursing process to provide appropriate nursing clinical advice. This department utilizes a multidisciplinary team approach to successfully collaborate with patients, providers, and other teams. The department is operational 24 hours per day, 365 days per year, and requires scheduling flexibility to support departmental staffing. Evenings, alternating weekends and holidays.
The position is primarily remote: Must be able to report on site within 1 hour.
EDUCATION/EXPERIENCE: Graduate of an accredited school of nursing for Registered Nurses with a minimum of three years of varied clinical experience preferred in telephone nurse triage, ambulatory settings, and inpatient medical-surgical inpatient units.
LICENSURE, CERTIFICATION, and/or REGISTRATION: Current license to practice as a Registered Nurse (RN) in the State of North Carolina and BCLS certification required unless CPR skill demonstration is medically contraindicated. Valid driver’s license required.
ESSENTIAL FUNCTIONS:
- Adheres to AHWFBH standards to promote a positive work environment through effective and professional communication skills, interpersonal relationships, and team building.
- Provides telehealth nursing services to diverse populations in the health system.
- Interactions and communication align with diversity and inclusion principles
- Engages patients with the goal of improving clinical outcomes and promoting patient/customer satisfaction.
- Advocates for patients and families.
- Communicates and collaborates with other individuals and providers within the health system.
- Demonstrates responsibility for professional and personal development.
SKILLS/QUALIFICATIONS:
- Previous experience with nurse telephone triage or within a nursing call center preferred
- Excellent customer service skills
- Experience in multidisciplinary team collaboration
- Ability to perform telephone nursing patient assessments in an efficient manner using standardized nurse triage and departmental guidelines
- Excellent verbal and written communication skills
- Excellent organizational skills and the ability to work within a dynamic environment
- Basic computer skills with the ability to navigate multiple systems
WORK ENVIRONMENT:
- On-site orientation required
- Primarily remote: In the event of technology failures while working remotely, must be able to report on site within one hour, and to report on site at the request of leadership. There is potential for the role to transition from remote to performing work duties from a designated work site.
- Requires the ability to successfully multi-task and to navigate competing priorities
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
United States
