Trainer

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

The Opportunity

As a New Brunswick Provincial Programs Trainer, you will be primarily responsible for the training delivery to new and existing employees of various teams such as Contact Center and Enrolment teams. You will assist and create design, development, and the organization of the various training information. You will conduct Needs Assessments to understand the needs of the learner and monitor progress from training delivery through testing and evaluation and share results with leaders to ensure training measurement and success. You must use a positive and creative approach to the facilitation of training using a blended learning methodology (i.e.: virtual training, e-learning, self-taught modules, etc.).

You will have the opportunity to facilitate training in virtual settings, therefore this role can be a fully remote role within the Province of New Brunswick. This is a full-time role, 37.5 hours/week and working hours are regular daytime business hours Monday to Friday.

Key Responsibilities

• Evaluate the training needs by interviewing staff and managers to complete a training needs analysis.
• Deliver end-user virtual training teams through various learning instructional methods (eLearning, instructor-led, collaborative, blended) from a virtual platform.
• Apply the principles of adult learning and adult learner styles to be able to adapt to each learner’s needs.
• Provide support for learners during and after training to reinforce desired learning outcomes.
• Assist with designing and development of a range of learning programs.
• Validate course design (documentation, flow and style), test the output and provide feedback.
• Works in close collaboration with the Quality Analysts, and various roles across the department such as Leaders, Business Analysts and Business Specialist Analysts to ensure curriculum is updated with the most recent operating procedures, business processes and product details.
• Acting as a professional mentor/coach while leading training and modeling personal development.
• Evaluate performance outcomes and observed behaviours. Provide Leaders with a documented report including score, behaviours and recommendations.
• Ensure the engagement of participants during learning sessions, fostering respect amongst the group, creating an environment which is conducive.

Qualifications

• Bachelor’s degree/College diploma or equivalent in a related field.
• Minimum of 1-3 years of traing/facilitation experience preferred, but not required.
• Knowledge of and practical application of Adult Learning and instructional delivery principles.
• Possess a sound understanding of positive coaching techniques.
• Experience in Customer Service, claims and eligibility are considered an asset.
• Proficiency in MS Office applications.
• Excellent time management skills and must be detail oriented.
• Experience using e-Learning software is an asset.
• Excellent presentation and facilitation skills.
• Training in process improvement or Six Sigma methodology an asset.
• Exceptional communication skills, written and spoken.
• Bilingualism in both official languages (English & French) is not mandatory, however a strong asset for this position.

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.