Telematics Trainer

EquipmentShare is Hiring a Telematics Trainer

EquipmentShare is searching for a Telematics Trainer for our corporate office in Columbia, MO, to support our team as the department continues to grow. This position can work remotely.

EquipmentShare is seeking a Telematics Trainer to be responsible for developing, coordinating, scheduling, updating and maintaining Telematics training programs, calendars, records and personnel. Serve as an example and a liaison to ensure EquipmentShare maintains and recruits the highest quality Telematics Installation workforce, as well as provide Telematics knowledge across all departments within Equipmentshare

Primary Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
• Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization.
• Manage time effectively to ensure training, assignments, and special projects are done on time.
• Maintain expert-level knowledge of telematics hardware and diagnostic procedures.
• Keep up with the ever growing changes that are made within the telematics department.
• Keep up to date with our current hardware including the changing firmwares, as well as future hardware making its way into our inventory
• Establish and maintain professional relationships within all departments in Equipmentshare.
• Ensure all attendance and certification records for training are given to the appropriate personnel to be added to Equipmentshare’s Data Asset Management System (DAMS).
• Communicate training and course schedules, availability, requirements, due dates, and completions to learners, internal managers, and external managers.
• Assist in promoting EquipmentShare University and other EquipmentShare resources to internal and external customers.
• Monitor the [email protected] email account.
• Monitor and support Slack channels, ES-Ops pages, and other means of communication to identify and meet employee and branch training needs.
• Perform other related duties as assigned that pertain to telematics training.
• Develop a thorough knowledge of all diagnostic equipment available to Equipmentshare.
• Develop training resources and material for the purpose of tier based training.
• Understanding our budget system and knowing when to reach out with questions if needed.
• Understanding all related SOPs.

Why We’re a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

• Opportunities for career and professional development with conferences, events, seminars and continued education.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications

• A passion for helping others and a willingness to go the extra mile in providing exceptional customer service.
• Highly motivated self-starter with a strong, positive work ethic to contribute to the vision of Telematics and EquipmentShare as a whole.
• Strong organizational skills.
• Attention to detail and accuracy with the ability to quickly identify process break-downs.
• Strong time management and communication skills.
• Ability to leverage technology to improve communication and efficiency.
• Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to internal and external customers.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, calendar, and Drive.
• Ability to proofread and edit written content.
• Ability to acquire new skills in a proficient manner.
• Ability to use diplomacy and tact when handling problems.
• Ability to work quickly and think logically, especially under pressure.
• Ability to be flexible and adapt to change in a positive manner.
• Ability to travel to support the growth of the training plan.
• 2-3 years of Telematics installation experience minimum.
• Must be comfortable to talk and present in front of multiple known/unknown people at any given time.
• Must be up to date with EquipmentShares telematics hardware, operation, and installation
• Experience with electronic devices- apple and windows based.
• Must be okay with traveling regularly
• Must be able to perform hands-on training duties at Equipmentshare locations.
• Must be okay to work remote when not actively training
• Traveling to various locations for hands-on training
• Must be okay to fly or drive locations

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.