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Trust & Safety Support Lead


Base Salary
130k-160k USD

Job Description

Phantom is looking for a Trust & Safety Lead with a thorough understanding of the web3 ecosystem. This includes smart contracts and common attack vectors, along with areas of weakness in fraud prevention in current consumer web3 solutions.


  • Coordinating with the Security, Support, and Legal teams at Phantom, as well as third-party security teams, to ensure that processes and solutions remain up to date.
  • Leading product initiatives to prevent Phantom users from being phished.
  • Creating highly automated and accurate solutions for detecting in-app spam tokens and collectible.
  • Handling high-loss cases (white-glove support), in coordination with our forensics and security partners.
  • Managing partners related to fraud prevention, as well as identifying and working with new ones as needed.
  • Creating tooling for support, security, and T&S teams to utilize, such as portals for whitelisting false positives, adding domains to the blocklist, etc.


  • At least 3 years of experience in crypto, specifically with noncustodial solutions (protocols, wallets, dapps).
  • Experience or educational background in security/fraud prevention.
  • Well-connected and integrated into the web3 ecosystem, staying informed about events, trends, and changes.

Why Work with Us


We are a team of experienced builders with a ton of traction in a big and growing market – our users are so passionate they were hacking their way into our private beta. We've acquired millions of users in our 2+ years and are adding more every week. We are by far the leading wallet on Solana, and have recently expanded onto other chains including Ethereum.

On top of that, there has never been a better time to work in crypto and on wallets in particular.

  • Wallets play a pivotal role: Wallets are responsible for on-boarding new users into crypto, and can make or break the user experience.
  • We are moving to a multi-chain world: New blockchains and scaling solutions are coming online and gaining traction, but are lacking decent wallets and bridges.
  • DeFi & NFTs are exploding : Interest in DeFi and NFTs has exploded, yet they are still an after-thought in existing wallets.


  • Competitive salary and equity
  • Comprehensive insurance (medical/dental/vision) — 100% covered
  • Stipend for your ideal remote / WFH set-up: laptop, headphones, and any other work gear you may need
  • Flexible hours and a long-standing, supportive remote environment
  • Unlimited vacation: Take time when you need it (and we really mean it!)
  • 401(k) retirement plan
  • Wellness benefit
  • Daily lunch benefit

The target base salary for this role will range between $130,000 to $160,000 with the addition of equity and benefits. This is determined by a few factors including your skillset, prior relevant experience, quality of interviews and market factors (such as location) at the point in time of offer.

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About the job

Mar 28, 2024


130k-160k USD


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