Tunisia - Pipeline requisition (Eng)

General Information

Location Remote

Job ID 12009

Job Category Customer Service Representative (CSR)

Language Requirement English

Description & requirements

Description

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us! What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
• Continuous development through our internal learning platforms and external training;
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
• 2-3 weeks training course that will introduce you to the specifics of the job;
• Modern and comfortable office and relaxing spaces to take a break;
• Flexible work schedule;
• Free taxi rides for shifts ending between 7:30PM and 11PM;
• Corporate benefits and discounts. Join Transcom as a Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;
• Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets;
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;
• Rotating shifts.

To be successful in this role, the following is needed:

• C1 or native written and spoken proficiency in English;
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience - you believe that customers deserve more than just support. What Life at Transcom is like! At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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