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(US) Mergers & Acquisitions Support Specialist


CA and US

Job Description

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Meet the Role:Reporting to the Team Lead, Sales Support/Mergers & Acquisitions, the Mergers & Acquisitions Support Specialist for PointClickCare is primarily responsible for executing the Mergers & Acquisitions sales process for our clients and prospects. Due to its extensive footprint in the market, PointClickCare locations are routinely acquired both by existing PointClickCare customers and by new prospects. Your role will be to ensure the flawless execution of the technical discovery, quoting, and contracting components of the M&A sales process

What you’ll be doing day to day:

  • Execute the M&A sales process flawlessly for all current clients
  • Assist with M&A sales process for new prospects as required
  • Identify customer needs and cultivate effective sales strategies via phone and email in close collaboration with the Install-Base Account Executives and Customer Success Managers
  • Lead joint discovery calls with our clients to develop detailed requirements necessary for flawless execution of the M&A sales process
  • Work in close collaboration with the Team Lead, Mergers & Acquisitions Support and the Director, Senior Care and Sales Operations to document best practices in the M&A sales process and to develop business process improvement plans to streamline operations
  • Proactively identify cross-selling opportunities to customers during the M&A sales process leveraging detailed knowledge and understanding of PointClickCare’s products, programs, and services

About You! You have:

  • Previous sales/customer service experience (preferably in the software industry)
  • Strong communication and interpersonal skills. Expertise at delivering concise and engaging presentations both in-person and via telepresence
  • A post-secondary diploma/degree preferred
  • Ability to handle a fast-paced, demanding environment
  • Experience making outbound calls to facilitate sales
  • Expertise in conducting detailed discovery over the telephone
  • Proficiency at conducting needs analysis
  • Ability to engage customers and build relationships quickly and effectively
  • Organized, independent, resourceful and diligent in maintaining CRM data
  • Exceptional team player
  • Prior experience with CRM
  • Intermediate-Advanced MS Excel skills. Familiarity with working with pivot tables is a must-have.
  • Advanced MS PowerPoint skills

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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