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Reporting to the leadership team of Professional Services, the Project Manager will manage internal and external resources to deliver professional service engagements successfully and with quality outcomes. The Project Manager works closely with the internal and external stakeholders to understand the business requirements of the customer. Leveraging a team of Services Delivery staff and customer stakeholders, they drive the implementation of software solutions. As an informal leader of the delivery team, they act as primary contact for internal and external stakeholders providing project status reporting, expense management, risk identification and mitigation as well as aligning customer acceptance of deliverables.
Key Responsibilities
- Analyzes scope, creates project plan, manages, monitors and controls multiple externally facing customer implementations of our software. Executes the project budget, team resources, communications, and project plans to deliver on time, on budget and within scope.
- Anticipate and address barriers to project success. Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
- Acting as primary interface to client business units during all phases of the project. Leads formal presentations to internal and external stakeholders in a clear, concise, and explicit manner.
- Executes established SOPs and administrative responsibilities within expected timeframes. Influences impacts of project deliverables to financials (revenue recognition).A strong understanding of business acumen is required for change management purposes.
- Leads portfolio of mid-sized projects with some complexity. Collaborate with project team to meet customer's objectives and desired outcomes while delivering a quality customer experience.
Minimum Qualifications
- Previous experience with Project Management including Scope, Financial, Schedule Management, Risk Mitigation, Change Management and 360 Communication.
- Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes. Ability to engage in difficult conversations about project dynamics.
- Team management skills aligning project resources to complete the scope of the engagement with excellent customer experience.
- Strong adaptability skills for changing customer landscapes, industry trends, and seeing each customer engagement as an opportunity to deliver quality services.
Preferred Qualifications
- Previous healthcare software deployment experience
- PMP or Prince II designation an asset
- Post-secondary education in business or technology related field
Travel
- 0-30% of the time
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
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