Web Forms Administrator

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB:Web Forms Administrator

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,855 -$ 88,570

Reporting to the Manager of Business Applications, the Web Forms Administrator is responsible for designing, developing, and managing sophisticated webforms for robust data collection and exchange processes, ensuring seamless integration with the various systems like CRM, ERP, the Doctors of BC website, and other custom applications to enable and improve outcomes for the administrative functions of the organization.

The successful candidate will be responsible for converting numerous physical forms into dynamic electronic forms and must possess extensive experience with webform tools like Form Assembly, JotForm, Formstack, and others.

Key Responsibilities:

Webform Design and Development:

• Design and develop complex webforms that cater to various data collection needs.
• Convert existing physical forms into highly functional electronic webforms.
• Employ advanced HTML, CSS, and JavaScript to customize webforms for optimal user experience and functionality.
• Implement conditional logic, validation rules, and dynamic fields to ensure webforms are interactive and efficient.

Integration and Data Management:

• Integrate webforms seamlessly with various systems, ensuring data flows accurately and efficiently.
• Utilize APIs and connectors to facilitate real time data exchange between webforms and systems like Salesforce, NetSuite, snowflake, Drupal.
• Develop automated workflows and triggers to handle data submitted through webforms.
• Maintain data integrity by implementing rigorous validation and error handling mechanisms within webforms.

Tool Proficiency and Innovation:

• Leverage Form Assembly’s full capabilities, including complex form creation, workflow automation, and Salesforce integration.
• Utilize additional webform tools such as JotForm and Formstack for specific use cases, ensuring the right tool is used for each project.
• Stay abreast of the latest features and best practices for all webform tools and propose innovative solutions to enhance data collection processes.
  Collaboration and Technical Support:
• Collaborate closely with stakeholders from various departments to gather requirements and understand their data collection needs.
• Provide technical training and support to staff on using webforms and interpreting the collected data.
• Troubleshoot and resolve complex issues related to webform functionality, data integration, and user experience.

Documentation and Compliance:

• Create comprehensive documentation for all webform designs, workflows, integration processes, and best practices.
• Ensure all webforms comply with relevant data protection regulations such as GDPR and HIPAA, maintaining high standards of data security and privacy.
• Conduct regular audits and updates to ensure webforms remain compliant, efficient, and aligned with organizational goals.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (I):

• Coordinates the information gathering and reporting process.
• Reviews trends and compares to expectations.
• Conducts research to define problems and prepares responses to anticipated questions.
• Prioritizes multiple issues and opportunities.
• Identifies relationships and linkages within several information sources.
• Anticipates issues that are not readily apparent on the surface.
• Identifies root causes and effects.
• Defines priorities within performance objectives.
• Reports and identifies areas that need guidance in order to resolve complex issues.
• Anticipates the possible outcome of potential solutions.

Leading Self (I):

• Adapts approach without feeling own agenda or outcomes have been compromised.
• Challenges inefficient/ ineffective work processes and offers constructive alternatives.
• Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge.
• Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Information Systems Knowledge (I):

• Resolves escalated problems of technical support.
• Identifies root causes.
• Sets up and integrates new and enhanced information systems.
• Identifies customer needs and determines the appropriate approach to apply and ensure resolution.
• Solicits the input of appropriate technical experts and managers as required.

Communication for Results (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning.
• Seeks a consensus with business partners.
• Debates opinions, tests understanding, and clarifies judgments.
• Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
  

Problem Solving (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning.
• Seeks a consensus with business partners.
• Debates opinions, tests understanding, and clarifies judgments.
• Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
  

Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Bachelor’s degree or Diploma required, in Computer Science, Business, Web Development, or related field preferred.
• At least two years of related experience highly preferred.
• Thorough understanding of webform tools such as Form Assembly, JotForm, Formstack, and similar platforms.
• Proficiency in designing and developing webforms with advanced functionalities like conditional logic, validation rules, and dynamic fields.
• Strong analytical and problem-solving skills to create efficient and effective webforms.
• Strong verbal and written communication skills for collaborating with stakeholders and providing training.
• Excellent organizational skills and attention to detail to manage multiple webforms and integration projects.
• Familiarity with integration techniques and tools, particularly for linking webforms with CRM systems like Salesforce.
• Proficient with standard office software (e.g., Microsoft Office Suite, Adobe Creative Suite, and other related software) for documentation and communication purposes.
• Technical aptitude to diagnose and resolve issues related to webform functionality and data integration.
• Ability to work independently as well as in a collaborative team environment.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.