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Workforce Analyst-International Corporate Contractor

G

Location
Remote
GLOBO

Job Description

Description

Description

Note: This is an offshore Position - we are looking for candidates located outside of the United States.

Description

Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages.

What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.

Primary Goal: The Workforce Analyst will provide overnight and/or weekend support to the Workforce Management team by ensuring Spanish language interpreters are logged in and available for all service lines in order to meet staffing and interpreter utilization goals. The Workforce Analyst will communicate directly with Spanish language interpreters to provide staffing/schedule updates as well as Interpreter Ambassador related communications.

Responsibilities:

The Workforce Analyst will split responsibilities amongst the below areas. % of time allotted to each area may change depending on needs.

20% of time monitoring Spanish shift compliance

20% of time acting as Spanish Interpreter Ambassador

60% of time being on shift as an interpreter

Spanish shift compliance

Monitor Linguist Management Dashboard (LMD) to ensure proper staffing levels based on call volume and arrival pattern.

Monitor LMD to confirm all interpreters are available for all service lines including TI, VRI, and Assignments.

Create or remove shifts through Deputy based on interpreter availability.

Communicate directly with interpreters via Slack to inform on any staffing changes and promote on demand opportunities when needed.

Utilize Hubspot to email blast proactive communications for on demand opportunities when needed.

Spanish Interpreter Ambassador

Educating interpreters about GLOBO

Promoting the GLOBO brand awareness

Maintaining a positive image of the brand

Working closely with sales and marketing on marketing strategies

Working closely with the GLOBO Innovation and Experience team to generate intelligence and feed ideas into the team for testing and validation

Creating social media content

Responding to online reviews

Requirements

Required Minimum Education and Experience:

? High School Diploma or equivalent

? 1 year minimum of experience in the language services industry

? Confident at being able to troubleshoot basic technical issues

? Ability to understand and analyze business data

? Ability to communicate to various levels of GLOBO staff in multiple technologies ? Able to work in an environment that is fast paced, dynamic, highly regulated, and customer service focused

? Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel

Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements:

Ability to work independently in a decentralized environment without the reliance on direct authority

Highest level of personal and professional integrity and ethics

Broad understanding of current and emerging technology practices

High level of initiative, accountability, and follow-through

Value strong teamwork and collaboration skills

Demonstrated problem-solving and decision-making skills

Ability to manage multiple initiatives and projects and prioritize needs

Strong sense of service and passion for the company and business

Authorized to legally work for any employer in the United States

Willingness to submit to any requested background checks

Fluent in English

Advice from our career coach

A successful applicant for the Workforce Analyst position at GLOBO should have a strong understanding of the language services industry and the ability to troubleshoot basic technical issues. To stand out as an applicant, showcase your proficiency in Microsoft Office tools, particularly Excel. Additionally, demonstrate your experience in interpreting services and your ability to work in a fast-paced, customer service-focused environment. Here are some specific tips for applicants:

  • Highlight your experience in monitoring staffing levels and interpreter availability.
  • Showcase your communication skills, especially in delivering schedule updates and promoting on-demand opportunities.
  • Demonstrate your ability to work independently and prioritize tasks in a decentralized environment.
  • Emphasize your problem-solving and decision-making skills, as well as your passion for the company's mission and values.
  • Make sure to mention any experience with Google Docs and Apple/Mac Operating System, as these are preferred qualifications.

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About the job

Jul 29, 2024

Full-time

Remote
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