The team leader will be responsible for managing the entire HR lifecycle support function which includes On boarding, Pre-joining compliance, CDC application and Training logistics for CCL Offshore Services. Further effectively engage with CCL stakeholders to align expectations and continuously update on the offshore performance. As Team leader the role involves working closely with the team and motivating team members on a daily basis. He/she should also be able to plan and act proactively to ensure smooth team operations and effective collaboration. Update management on team performance. Ultimately, he/she should lead by setting a good example and engage the team to achieve goals.
Ability to provide support to team for professional and personal development.
Strong communication, conflict management & people skills.
Displays resilience and adopts a rational (RCA) approach towards problem solving.
Act as the key “go to” person for managing escalations / issues.
Manage team members KRA-KPI and work towards business goals.
Proactively plan work allocation for planned and unplanned leaves of team members
Responsible for seamless onboarding process for new hires in Deck & Engine, Hotel, Medical and HR department
Request for background check for all new hire Indians, Americans and Canadian on Thomas Reuter and Scotts & Roberts
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
3-5 years of cruise manning operations. At least 3 years of experience of managing teams
Well versed with MS applications especially excel, and a basic idea of analytics
Professional Experience in Hospitality, Cruise operations, Human resource
Excellent verbal and written communication skills. Self-motivated, with the ability to work independently and collaborate with others. The prior onboarding experience is desirable. Ability to work in a fast-paced environment.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
KMC Solutions Inc is a growing international company that operates in a multicultural environment with a focus on enterprise digital solutions and SAP implementations. The company employs a Digital Solutions team that works on SAP development and deployment projects globally, with involvement in various SAP modules including Finance and Controlling, Sales and Distribution, Material Management, Production Planning, and Quality Management. KMC Solutions maintains an in-house SAP team that collaborates with global Business Process Experts, end users, and external SAP partners to deliver RICEF objects and technical solutions. The company also provides occupational health and safety services, suggesting a diversified service portfolio that includes employee wellness programs and workplace health compliance.
