What You'll Do
As an FA Zscaler Administrator you will be responsible for the configuration, operation, and improvement of the FA Zscaler platform, Zscaler products include ZIA, ZPA and ZDX. This role ensures secure, reliable, and high-performance access to the internet and private applications while supporting zero trust networking principles across the organization. The administrator will work closely with Networking, Security, Identity, and End-User Computing teams to implement policies, troubleshoot issues, and support business and security objectives.
Zscaler Platform
Maintain operational health of the FA Zscaler platform, identifying KPI’s for monitoring, capacity planning and ensuring efficient usage of the platform
Create and maintain documentation in a globalized and dynamic environment, including operating procedures for repetitive task completion.
ZIA
Manage global access to URLs, Cloud applications, SSL Inspection and threat protection policies.
Provide reporting to key stakeholders within FA that identify the health and efficacy of the platform settings, controls, protections and alerts
Analyze web traffic logs and alerts to identify emerging security risks and performance concerns
Participate in a globalized ticket queue to track and resolve issues and changes requests
ZPA
Support secure access to private applications in the most performant manner.
Improve existing app segmentation to increase access clarity and facilitate the traffic forwarding to be as close to the application as possible.
Experience with basic virtualization and cloud hyperscalers (Azure/AWS ) for the purposes of ZPA application connector management and troubleshooting
ZCC
Manage, maintain and upgrade global fleet of Zscaler client connector for all OS varieties.
Firm understanding of ZCC client posture settings, forwarding profiles and Zscaler tunnel configurations
Formal Education & Certification
Four-year university degree or college diploma in the field of computer science and/or 1-3+ years equivalent work experience.
The following certifications are highly desired, but not required:
ZDNA & ZDTE
Knowledge & Experience (Required)
1-3+ years’ experience managing and configuring Zscaler products across a multi-cloud environment
Excellent understanding of large, interconnected networks, DNS, and basic network troubleshooting.
Basic understanding of orchestration and automation methodologies pertaining to AWS (CloudFormation), Azure (ARM and BICEP), or Terraform.
Proficient at developing in any of the following: JavaScript, Python, Java, .NET, or similar languages.
Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
Knowledge of applicable data privacy practices and laws.
Knowledge & Experience (Nice to Have)
Experience interacting with Zscaler API in legacy mode or ONE API.
Zidentity experience
Understanding of CI/CD (Continuous Integration / Continuous Deliver) software development principles and use of Visual Studio and GIT.
Attributes
Strong interpersonal, written, and oral communication skills.
Able to conduct research into networking issues and products as required.
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Ability to present ideas in a user-friendly language.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Experience working in a team-oriented, collaborative environment.
Exceptional documentation & technical writing skills.
Passionate about providing a high quality of service and believes in relentless customer satisfaction.
Promote a strong work ethic with the ability to meet commitments & deadlines.
Ability to maintain ownership & independence in a fast-paced high-volume environment.
Ability to maintain a sense of professionalism & urgency in all customer communications.
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
First Advantage is an HR Tech company that delivers innovative background screening and identity verification solutions to enable organizations to hire smarter and onboard faster. The company operates on a global scale, serving over 33,000 clients across Fortune 100 and Global 500 brands, performing over 93 million screens annually in more than 200 countries and territories. First Advantage's core offerings include mission-critical background screening programs, biometric collection services (fingerprint and identity document verification), and risk management solutions tailored to various industries including gig economy platforms. The company leverages an advanced global technology platform to build fully scalable and configurable screening programs that meet unique client needs.
