Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
Overview
The Account Strategy Manager will own the creation, development, and execution of all marketplaces operations for a portfolio of accounts for our platform and Managed Marketplaces Services. The Account Strategy Manager will be responsible for developing insights and points of view on performance trends, channel dynamics, and industry updates. In this role, the Account Strategy Manager will collaborate with account management and analysts to understand client’s goals and drive the adoption of those plans to achieve the stated goal.
The Account Strategy Manager's performance will be measured in three areas:
- Client Financial success
- Client Retention
- Adoption of new features and initiatives
Responsibilities
- Establish credibility as an industry expert and build relationships of trust
- Manage marketplaces operations for assigned customers : onboarding new products, promotion management, feed optimization
- Manage the Rithum platform on behalf of your client portfolio
- Manage performance against customer KPIs
- Track performance over time against customer business goals and alert customer of any concerns and recommend improvements
- Work with Account Manager to define a positive ROI for each customer and monitor and guide/advise accounts on ways they can achieve/surpass their goals
- Support client data reporting strategies/requirements
- Act as marketplace adviser/consultant
- Drive client adoption of strategic plan and influence action
- Lead client calls to discuss industry updates / trends, update client on project statuses, and review program performance relative to client goals.
- Maintain thorough and expert knowledge of the power of the Rithum platform to efficiently meet the client’s technical needs.
- Maintain high level of industry knowledge and expertise
Qualifications
- Fluent in both written and spoken German and English
- Experience working in a fast-paced environment, managing multiple accounts
- Experience developing, presenting and executing strategic plans for clients
- Ability to present to senior leadership and influence the adoption of strategic plans
- Experience making data driven decisions to achieve client goals
- Experience working in high-pressure situations with demonstrated effectiveness in managing client dispute and risk situations.
- Experience and ability to develop key insights and points of view on performance trends, channel dynamics and industry changes
- Superior written and verbal communication skills and outstanding presentation abilities.
- Proven experience working on a large team and can work collaboratively cross-functionally
- Bachelor’s degree (or equivalent experience) required.
- Experience in e-commerce
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
- Partner with the leading brands and retailers.
- Connect with passionate professionals who will help support your goals.
- Participate in an inclusive, welcoming work atmosphere.
- Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
- Receive industry-competitive compensation and total rewards benefits.
Benefits
- Medical, Dental and Psychology benefits
- Life insurance and disability benefits
- Competitive time off package with 25 Days of PTO, 12 Holidays, 2 Wellness days and 1 Give Back Day
- Voucher program for Transportation, Meals & Childcare
- Flexibility to choose where you work - at home with a remote stipend, in the office, or both!
- €40 Monthly remote work stipend
- Access to tools to support your wellbeing such as the Calm App, MoveSpring and an Employee Assistance Program
- Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.
- Charitable contribution match per team member
Rithum is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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