Company Description
AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages. In 2022, AUTODOC achieved sales of over 1,1 billion euros; stocks 5.2 million products, processes around 50,000 orders per day with over 6 million active customers.Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Job Description
The purpose of the Account Manager role is to drive the force behind seller success. You will actively connect with potential sellers, using persuasive cold calling to bring them into our platform. Once onboarded, Account Managers provide strategic guidance, analyze performance, and offer ongoing support. This role is more than managing accounts; it's about being a vital part of business growth and the success of our e-commerce platform.
Responsibilities
Cold Calling and Seller Acquisition: Proactively reach out to potential sellers, articulate the benefits of joining our platform, and convince them of the value proposition.
Seller Onboarding: Guide new sellers through the onboarding process, ensuring a smooth and efficient start to their journey on our platform.
Strategic Consultation: Work closely with sellers to understand their business goals and provide strategic insights and recommendations to optimize their presence in the marketplace.
Performance Analysis: Analyze seller performance metrics, identify areas for improvement, and collaborate with cross-functional teams to implement solutions that drive success.
Education and Support: Provide ongoing support to sellers by educating them on marketplace tools, trends, and best practices to enhance their business operations.
Requirements:
Relevant working experience in Sales and/or Account Management, ideally in e-Commerce
2+ years of experience in a similar role/area
Fluent French and English
Self-motivated, results-driven, and autonomous taking responsibility for achieving targets
Analytical skills, problem-solving, and strategic thinking abilities
Detail-oriented and well-organized
Strong communication and interpersonal skills
Customer-centric mindset with outstanding support skills
Previous experience in Seller Onboarding or Support is a plus
Familiarity with Seller Portal/ Seller Central/ Mirakl tools and platforms is a plus
Fluency in any other EU language is a plus (German, Italian, Spanish, and Swedish especially)
Bachelor's Degree (Business Administration, Marketing, Commerce, or a related field)
E-commerce or Sales-related courses are a plus
Customer Service Training is a plus
What do we offer?
Competitive salaries based on your professional experience
Fast growing international company with stable employment
Annual vacation of 22 working days and 1 additional day off on your birthday
Meals Allowance
Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rates
Retail discounts of up to 75% on travel, technology, fashion and much more
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid (Lisbon or Warsaw) or fully remote work from Portugal or Poland
Join us today and let’s create a success story together!
Portugal
