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Accounts Receivable Associate, APAC

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Location
AS, AU + 51 more
GitLab

Job Description

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

Join our team as an Accounts Receivable Analyst and play a pivotal role in ensuring the financial health of our organization. Your expertise will be instrumental in achieving key performance indicators, including maintaining a 75% current AR aging, a sub-65-day average Days Sales Outstanding (DSO), and an AR >91 days past due that is below 3% of total AR. In your daily tasks, you'll adeptly manage Zendesk tickets within your portfolio, diligently collect on your assigned accounts, and leverage Tesorio for task management and dunning notices. On a weekly basis, you'll oversee customer cash on account, review accounts on support hold, conduct portal customer reviews, and manage auto-pay account evaluations. As month-end approaches, you'll take charge of credit balance application review and maintenance. Additionally, you'll engage in quarterly bad debt review and analysis. If you're a meticulous and results-driven professional with a passion for accounts receivable management, this role offers an exciting opportunity to contribute directly to our financial success.

What you’ll do

  • Support posting of cash receipts and report preparation
  • Support weekly reconciliations of Professional Services Billing
  • Prepare weekly PO/Portal reconciliation reporting and submission of billing in 3rd party billing portals
  • Maintain weekly reconciliations for Alliance Partner disbursement files
  • Support AM/PM Zendesk ticket triage for Accounts Receivable Team
  • Support all W9 and remittance requests in Zendesk
  • Assist AR Team with low-moderate collections issues and escalations
  • Perform additional duties as assigned

What you’ll bring

  • 1-2 years accounts receivable experience
  • 1-2 years in SaaS/software preferred
  • Ability to work and achieve deadlines independently
  • Solid understanding of accounts receivable and financial concepts
  • Excellent verbal and written communication skills and ability to collaborate with cross-functional teams.
  • Ability to adapt to business technology and leverage available resources
  • Knowledge in Zuora Billing, Salesforce CRM, Google Suite (Gmail, Docs, Sheets, etc.) required
  • You share our values, and work in accordance with those values.
  • Able to work in a fast paced environment while meeting deadlines and objectives
  • Ability to use GitLab

About our team

Welcome to the Accounts Receivable (AR) Team, the powerhouse of Revenue Accounting! We're not just a team – we're a group of dedicated AR professionals on a mission to conquer outstanding balances and enhance cash flow with a touch of finesse. As a centralized force, we're laser-focused on collecting accounts receivable globally, ensuring our financial gears run like clockwork.

Our secret sauce? A blend of customer-centricity and unyielding results-driven determination. We're not just about numbers; we're about building lasting relationships through our meticulous attention to detail. We thrive on challenges, turning them into triumphs, one invoice at a time.

Joining our team means stepping into a dynamic, high-performing environment where your knack for detail and thirst for excellence will thrive. If you're ready to wield your financial prowess, make an impact, and be part of a team that's as professional as it is light-hearted, then look no further!

How GitLab will support you

Remote-Global

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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About the job

Sep 18, 2024

Full-time

  1. AS American Samoa
  2. AU Australia
  3. BD Bangladesh
  4. BN Brunei
  5. BT Bhutan
  6. BU Remote
  7. CC Cocos (Keeling) Islands
  8. CN China
  9. CX Christmas Island
  10. FJ Fiji
  11. FM Micronesia
  12. GU Guam
  13. HK Hong Kong SAR China
  14. ID Indonesia
  15. IN India
  16. IO British Indian Ocean Territory
  17. JP Japan
  18. KH Cambodia
  19. KI Kiribati
  20. KR South Korea
  21. LA Laos
  22. LK Sri Lanka
  23. MH Marshall Islands
  24. MN Mongolia
  25. MO Macao SAR China
  26. MP Northern Mariana Islands
  27. MV Maldives
  28. MY Malaysia
  29. NC New Caledonia
  30. NF Norfolk Island
  31. NP Nepal
  32. NR Nauru
  33. NU Niue
  34. NZ New Zealand
  35. PF French Polynesia
  36. PG Papua New Guinea
  37. PH Philippines
  38. PK Pakistan
  39. PN Pitcairn Islands
  40. PW Palau
  41. SB Solomon Islands
  42. SG Singapore
  43. TH Thailand
  44. TK Tokelau
  45. TL Timor-Leste
  46. TO Tonga
  47. TV Tuvalu
  48. TW Taiwan
  49. UM U.S. Outlying Islands
  50. VN Vietnam
  51. VU Vanuatu
  52. WF Wallis & Futuna
  53. WS Samoa
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