Customer Service Representative – Italian Language | Chat | Remote from Bulgaria(4

💬 Cosa farai

You will be contacted by customers via chat to provide information and assistance related to products, their features and the various stages of their lifecycle. You will manage requests through chat and written communication channels, providing clear, accurate and timely responses. You will provide professional, friendly and effective customer service, always putting customer needs at the center. You will analyze requests and issues, quickly identifying the most appropriate solutions. You will contribute to creating a positive and satisfying experience, ensuring a high level of service quality.

🎯 What we are looking for

🇮🇹 Excellent knowledge of the Italian language. 🏠 Availability to work 100% from home in Bulgaria. 🕐 Availability to work on rotating shifts, Monday to Sunday. 📅 Availability to work on weekends and public holidays, according to shift scheduling. 🧠 Good organizational skills and a structured and analytical approach. 💡 Problem-solving attitude and strong customer orientation. ⭐ Experience in Customer Service is considered a plus, but is not essential.

📅 Start date 14 September 2026

🕐 Working hours and flexibility

Possibility to work either Full-Time or Part Time, based on availability and project needs. Activity from Monday to Sunday, with rotating shifts.

Operating window from 07:00 to 01:00.

Availability to work on weekends and public holidays, according to shift scheduling.

🎁 What we offer you

🏠 100% Remote & Training Completely remote work in Bulgaria. 5 weeks of fully paid training, with dedicated training and coaching.

💰 Remuneration & Benefits

Permanent employment contract from day one. Fixed monthly salary Monthly bonus based on performance. Meal vouchers Health and life insurance. Multisport card with partial contribution from the company. Access to additional discounts and benefits dedicated to employees.

🌱 Crescita & Work-Life Balance

21 days of paid annual leave. Opportunities for professional growth and internal development. Access to digital platforms for continuous training. Digital HR services and a structured onboarding process. International, collaborative and inclusive working environment.

🎉 And that's not all!

💰 Referral program with bonus. 🏆 Reward and recognition programs. 🤝 Company events and employee engagement initiatives, also virtual. 🎁 Special gifts on the occasion of the birth or adoption of a child.

🌍 Your next professional step starts here!

If you speak Italian, you like helping people and you are looking for a stable, international and completely remote opportunity, this could be the right opportunity for you.

📩 Apply now!

🌟 Who we are

Sutherland is a global provider of Customer Experience Management (CXM) services. For over 37 years, we have helped companies around the world optimize their processes through innovative technologies, intelligent solutions and motivated people.

We have been present in Bulgaria since 2008 and today we have over 2,000 employees, providing customer support in more than 17 languages.

🚀 Why choose Sutherland?

Join an international and dynamic team and work for one of the most well-known brands in Europe, directly from the comfort of your home.

With this opportunity you will be able to develop your skills in an international environment, receive complete and paid training and build a stable professional path, without the need to go to the office.