Advocacy Editorial Manager - Remote

Advocacy Editorial Manager - Remote Part time

*This role is a fully remote contract role serving our client in PST.

Want to be part of an amazing team, hell-bent on crafting a better future in the customer advocacy space? We’re always looking for strategic people who are curious, data-driven, have a growth mindset and excel at creating strategic points of view by leveraging data and learnings to inform internal stakeholders.

We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re better together.

We’re looking for an Advocacy Evidence and Editorial Manager to support the Global Customer Advocacy Program (GCAP) within the Microsoft Cloud Marketing organization to support the operations of the Advocacy and Evidence teams. This world-class, highly visible team supports several Microsoft teams including sales, marketing, analyst relations, and events. This team is on a mission to grow the number of advocates who are excited to share their experience leveraging Microsoft’s leading to accelerate innovation and drive business results. The focus of this role is around written customer stories for products, including Azure, Dynamics, Industry, Power Platform, and more.

The ideal candidate is a knowledgeable evidence or content editorial manager, with demonstrated experience championing editorial best practices, processes, and governance. This person thrives on being the subject matter expert and helping stakeholders get the most ROI from their content, while managing expectations based on the Advocacy team’s resources and capacity. The candidate will partner with stakeholders both internally at Microsoft as well as across multiple agencies. The Advocacy Editorial team members support stakeholders with review of their content, as well as publication.

Would you like to…

• Manage content intake via internal tools
• Review submitted content against best practices and governance, including:
• Reviewing headers/sub-headers to ensure error-free copy
• Searching for product names and modifying as necessary to ensure correct branding
• Ensuring pull quotes match quotes in the body copy
• Appropriate metadata tagging
• Verifying URLs, flagging or modifying as necessary
• Running spell checks and performing an accessibility check
• Reviewing for sensitive topics, such as defense, explicit language, etc.
• Ensuring we have customer approval for publication of the content
• Provide recommendations to content submitters for improvements and/or make edits to the content directly
• Publish content through tools such as Percolate and other internal platforms
• Ensure Quality Control of content landing on Customers.Microsoft.com coming in through Advocacy internal submission tools
• Further develop and implement best practices through learnings • Educate others on best practices, governance, etc. through daily interactions
• Provide performance reporting against KPIs and monthly capacity limits

What you bring:

• 3+ years’ experience as an evidence/content/editorial manager
• Minimum of 3 years of copy-editing or marketing experience
• Bachelor’s Degree or equivalent of 5+ years’ marketing experience
• Familiarity in the B2B sales process • A customer service mindset when working with stakeholders
• Proficiency in Microsoft Outlook, Teams, PowerPoint, Excel and Teams
• Experience presenting to internal stakeholders, providing recommendations to improve content, and delivering KPI results
• Microsoft experience a plus

Who you are:

• You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and senior managers.
• You understand why customers are crucial in today’s marketing arena.
• You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes.
• You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member.
• You are a highly proactive, highly organized self-starter capable of effectively managing several projects simultaneously with impeccable attention to detail.
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help.
• You are highly motivated to accomplish recurring tasks and solve problems with strong focus and follow-through.
• You demonstrate positivity and optimism.
• You are comfortable working remotely.

Would you like to join a global organization that...

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur, and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Works remotely.

Compensation Range: $80,000 - $85,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.

Want to know more Designit?

Check us out online: www.designit.com. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.