The OpenShift Sales Architect SSA for AI (AI SSA) assumes a crucial role in providing expert deep technical sales support for the seamless execution of Go-To-Market (GTM) strategies related to Red Hat OpenShift AI (RHOAI) within ANZ. Your primary focus will be to remove organizational, technical, and competitive blockers of adoption within key accounts to become the preferred AI platform for workloads and applications across the business and help our customers leverage their proprietary data to gain a sustainable advantage over their competitors by helping them train, build, and manage applications that rely on these models.
You will need to be able to confidently articulate our value proposition to leadership, data scientists, developers, and IT teams within the account. This will entail technical architecture walk-throughs, business-value conversations, customer-facing technical workshops, and implementation of best practices in AI systems implementation and design.
You will work closely with the AI business unit and engineering, helping to test, document, and demonstrate cutting-edge features. You will also work in close collaboration with Red Hat customer sales, Customer Success, Consulting Services, and partner teams to ensure a highly positive customer experience.
What you will do:
Work with the customer Account Executive, Sales Specialist, and Solution Architect to identify challenges and blockers to drive RHOAI consumption within new and existing customer accounts
Plan, design, and execute AI systems via RHOAI with customers having the ability to architect and build data pipelines, ML pipelines, and ML training and serving approaches leveraging additional support and resources from Red Hat as required
Facilitate pre, and post-sales activities when needed, including technical deep dives, proofs of concept, “bake-offs,” internal sprints and hackathons, and development of partner vertical-specific AI solutions to drive adoption of RHOAI
Identify and partner with AI customer stakeholders, acting as an advocate within both their line-of-business and internal customer teams
Work closely with the AI business unit and engineering teams, providing a market feedback loop on the product and solutions
Execute community outreach and customer advocacy activities including conference speaking, blog posts, etc
What you will bring:
SME with 4+ years of hands-on experience in one of the following areas:
Machine Learning Use Case Development, including:
building AI applications (e.g., deep learning, LLM, NLP, computer vision, or pattern recognition).
Practical experience with a statistical programming language (e.g., Python), applied machine learning techniques, and using OSS frameworks (e.g., TensorFlow, PyTorch).
Machine Learning Operations design, including:
Previous successful experience in AI systems design, with the ability to architect and explain data pipelines, ML pipelines, and ML training and serving approaches.
Experience with CI/CD solutions in the context of MLOps and LLMOps including automation with Infrastructure as Code (IaC) solutions (e.g. Ansible).
Experience delivering technical presentations and leading business value sessions.
Executive presence with public speaking skills
Two or more of the following is a plus:
Computer Science or similar degree
Previous experience as a sales engineer, technical sales, or similar role preferably at an enterprise software company, a SaaS company, or Systems Integrator
Previous experience as an implementation consultant for AI solutions
Previous experience in Machine Learning Use Case Development and Operations experience
Industry vertical experience with Data Science projects. i.e. - expertise in FSI, medical, defense, and intelligence verticals
Community brand in volunteer tech communities like AI Users Group or open-source projects
About Red Hat
Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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