At Coinbase, our mission is toincrease economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in aculture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to ourmission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
What you’ll be doing (ie. job duties):
- Lead a market operations team providing front line support to Coinbase Derivatives (CDE) and Coinbase International (INTX) exchanges during APAC trading hours.
- Field customer inquiries relating but not limited to exchange functionality, market events, business technology, product specifications, and connectivity.
- Partner with Sales, Product, and Engineering to balance business growth with acceptable service standards and operational risk.
What we look for in you (ie. job requirements):
- BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience.
- 7+ years of experience working with financial markets or in a technical operations role.
- Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences.
- Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking.
- Experience with different channels of support including voice, e-mail and/or chat.
- Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization.
- In depth knowledge of futures, options, and digital assets.
Nice to haves:
- Basic understanding of network and FIX protocol.
- Data science skills (SQL etc).
- Proficiency with CRM tools such as Salesforce, Hubspot and/or JIRA is preferred.
PID: P57681
Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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