Branch Operations Mgr

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

A Branch Manager oversees all branch functions including overall responsibility for branch performance. A Branch Manager is responsible for leading, managing, and coaching a team of sales and service employees, including supervisors, to meet sales goals, meet all operational objectives, and create an excellent customer experience. This will include effectively resolving issues with customers and employees. A Branch Manager is expected to lead a successful branch by cultivating long-term business and consumer relationships to ensure branch growth through customer retention and developing customer relationships.

What you will do

• Oversees operational processes and approves transactions and exceptions
• Ensures a positive and engaging experience for customers and employees
• Resolves escalated customer issues and complaints
• Ensures operations are compliant with regulations and internal policies
• Leads in-branch customer engagement and development to achieve product sales and growth
• Oversees employee development including operations training, product knowledge, customer service, etc
• Oversees branch security and safety, may include training other employees
• Opens and closes the bank on his or her own, consistent with security policy
• Operates the branch in absence of officers and branch managers, when necessary and consistent with security policy
• Ensures proper branch coverage and scheduling
• Ensures professional development of staff
• Manages premises and facilities
• Works with branch manager to accomplish goals and objectives
• Prepares and conducts employee reviews (including disciplinary notices)
• Oversees hiring and placement of staff
• Oversees management reporting and data tracking
• Assists in the promotion of market-wide initiatives
• All other duties as assigned based on branch/market needs
• Oversees high risk processes (including safe deposit and Signature Guarantees)
• Approves high risk transactions and exceptions at elevated limits
• Serves as a resource and leader to other market supervisors
• Actively participates in maintaining consistency and procedural updates that come out of the Branch Operations meetings
• Leads operational training for Management Trainees
• Oversees Human Resources decisions including hiring and terminations (with assistance from HR department)
• Performs other duties and projects as assigned
• Understands and complies with all provisions of the Safety in the Workplace policy

Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

Minimum Requirements

• Typically requires 5 years of management experience with at least 2 of those in a management/supervisory position at FirstBank, preferably at a branch. Prior supervisory or management experience may substitute for tenure at FirstBank.

Preferred Requirements

• Bachelor’s degree in a related field
• Personnel management experience
• Proven leadership skills
• Strong problem-solving skills

Knowledge, Skills, and Abilities

• Exhibit strength in these categories:
• Leadership
• Ability to multi-task
• Decision-making
• Compliance
• New Accounts
• Teller functions
• Bank policies
• Human resources
• Customer service
• Relationship building and development of customers
• Coaching and development of employees
• Communication both written and verbal
• Product and process knowledge

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range

$29.20 Per Hour to $39.03 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

This Job may be eligible for the:

• New Accounts Cross-Sell Queue Incentive Plan
  
  FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

*This job opportunity is expected to close on July 3, 2024*