JOB TITLE: Card Services AdvisorFunctional Area: Operations Department: Support ServicesFLSA Status: Non-Exempt Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.
ABOUT THE ROLE:Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.
We are looking for a Card Services Advisor who is driven to make a positive impact on the employee and member experience. You are an advanced independent contributor, an engineer that holds advanced knowledge in area of expertise, a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!
As a subject matter expert, the Card Services Advisor is a thought partner responsible for managing, implementing, integrating, maintaining, and administering the organizations Debit and Credit Card Services. This position will provide insights, innovation, and development initiatives to improve service quality and member experience to grow the business and provide exceptional value to internal teams and members. This role will bring and establish a service-focused and growth mindset. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!
WHAT YOU WILL DO:
- Establishes performance benchmarks while securing production by ensuring that colleagues are trained with proficient skill sets, as well as by proactively removing obstacles to ensure a smooth and consistent workflow. These actions require an effective partnership with leadership in areas such as Business and Consumer Lending, Accounting, Retail, and Contact Center to achieve optimal results.
- Regularly participates in holistic decision-making processes within and outside expertise that advances business success; provides valuable input and critical thinking/analysis to mitigate potential risks and exposure and detect and prevent errors and omissions.
- Builds relationships and networks, internally and externally, and collaborates with cross-functional partners to ensure programs are current and align with industry standards.
- Research, build, and update the debit and credit card programs that advance business objectives. This responsibility includes product fact sheets, policies and procedures.
- Administers key card program systems and access.
- Performs third-party service providers’ due diligence, manages, and meets with vendors at least quarterly to ensure services align with the agreements and SLAs.
- Provides support, advises, and trains colleagues to execute the programs.
- Providing quality assurance measures such as audits and monitoring for effectiveness, updating program steps as warranted.
- Develops clear processes, identifies roles and responsibilities related to the program, and documents them in policies and procedures. As needed, completes and processes account maintenance and transactions to ensure business continuity.
- Keeps up to date on industry trends and anticipates future needs.
- Acquires and maintains working knowledge and industry best practices of applicable rules and regulations.
- Executes decisions with analytical details to align with the credit union's mission and core values.
- Identifies areas for improvement, makes recommendations and executes related solutions.
- Maintains reliable and punctual attendance.
- Other duties as assigned.
- High School Diploma
- Six (6)+ years of experience in transactional support services in the back-office bank or credit union industry.
- Advanced knowledge of banking regulations and financial industry risk/exposure awareness.
- Advance understanding of card services rules and regulations, e.g., Regulation Z and Credit Card Act, and a variety of dispute processing.
- Be able to work in a highly demanding environment while exhibiting professionalism, initiative, innovation, and resourcefulness.
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).
- Associate or Bachelor’s degree.
- Financial Institution background.
- Solve complex card and account maintenance situations.
- Technology proficient.
- This is a hybrid role with work performed remotely as well as in an office and/or branch environment in the Greater Seattle area of Washington State.
- Team members may attend special off-hour meetings and seminars.
- The nature of work may include prolonged periods sitting at a desk and working on a computer.
United States
