Job Description
The Change Manager is responsible for driving successful adoption of strategic, organizational, process, and technology changes across the commercial business. This role partners closely with senior leaders, program teams, and impacted stakeholders to ensure changes are well understood, effectively implemented, and sustained over time.
The Change Manager brings structure, clarity, and empathy to complex change environments—balancing rigor in change planning with strong stakeholder engagement to minimize disruption and accelerate business outcomes.
Key Responsibilities
Change Strategy & Planning
Complete thorough stakeholder analysis for change initiatives
Assess change impact across people, processes, systems, and culture
Define change scope, readiness, risks, and success measures
Develop and execute comprehensive change management strategies aligned to business objectives and program goals
Integrate change milestones and plans with overall program/project plans and milestones Stakeholder & Leadership Engagement
Lead alignment with senior stakeholders and project sponsors to define change success metrics. Monitor, measure and actively communicate metrics to stakeholders throughout change lifecycle.
Identify and manage key stakeholder groups across global, regional, and functional teams
Partner with leaders to clarify change rationale, desired behaviors, and expectations
Equip leaders and managers with tools to role‑model and reinforce change
Cultivate strong partnerships with change sponsors to ensure active, vocal advocacy of change to ensure adoption and benefit realization.
Act as a trusted advisor to program and functional leadership on change risks and mitigation Communication & Enablement
Design and execute targeted communication strategies tailored to different audiences
Architect case for change for change initiatives, aligned to strategic priorities and overall change portfolio, including compelling messaging that explains the “why,” “what,” and “what’s changing for me”
Coordinate closely with Communications and Enablement teams to ensure consistency and timing
Support development of training, job aids, and adoption tools as needed Adoption, Readiness & Reinforcement
Conduct change readiness assessments and track adoption metrics
Identify potential resistance to change and develop change management strategies to proactively mitigate resistance and promote adoption
Implement reinforcement strategies to embed new ways of working
Monitor post‑implementation outcomes and recommend corrective actions Governance & Continuous Improvement
Apply structured change methodologies and best practices
Maintain change artifacts (impact assessments, stakeholder maps, communication plans)
Capture lessons learned and continuously improve change capability across the organization
Promote awareness and adoption of change management practices by educating stakeholders on its value, principles, and organizational impact, fostering a culture of change capability Required Qualifications
Bachelor’s degree in Business, HR, Organizational Development, Psychology, or related field (or equivalent experience)
Proven experience leading change management for complex initiatives (e.g., transformation, technology, operating‑model change)
Strong understanding of change management principles, tools, and methodologies
Experience working in matrixed, global organizations
Excellent communication, facilitation, and stakeholder‑management skills
Ability to navigate ambiguity and influence without authority Preferred Qualifications
Change management certification (e.g., Prosci, ACMP, or equivalent)
5-8 years experience supporting large‑scale commercial transformation or technology implementations (e.g., CRM, ERP, HRIS)
Background in Transformation, PMO, Commercial or Strategy functions
Data‑driven mindset with experience measuring adoption and change effectiveness Key Competencies
Strategic thinking with practical execution mindset
Strong business acumen and systems thinking
High emotional intelligence and resilience
Structured problem solving and risk management
Collaborative, consultative leadership style
Additional Information:
This role has a market-competitive salary with an anticipated base compensation of the following range: 83,700.00 - 100,000.00 USD. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role is eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
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Additional Information
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
