Claims Consultant

Company:

Description:

Marsh is seeking candidates for the following position based in the Sydney CBD office.

Claims Consultant

What can you expect?

An opportunity has arisen for a Claims Consultant to join our NSW Public Sector claims team, based in Sydney. This role is integral to the delivery of claims management services to Statewide Mutual Scheme Members. You will handle a portfolio of general insurance claims for Local Government clients, with a focus on liability claims.

More specifically, you will be responsible for:

• End to end management of a portfolio of complex, high value Property, Public Liability, Professional Indemnity, Councilors and Officers and Fidelity Guarantee claims
• Accurate reserving, claims investigation, managing claims costs, negotiating with a variety of third parties
• Building and maintaining rapport with existing clients on both claims and in educational presentations (Forums and Seminars)
• Building and maintaining relationships with internal and external stakeholders such as brokers, underwriters and reinsurers

What is in it for you?

• Leading training and development program
• Professional environment where your career path really matters and is supported in our global organization
• Work in a highly regarded team with energetic and supportive colleagues
• Genuine work life balance

We will count on you to:

• Client Service
  • Meets service levels set out in Client Service Agreement or Claims Unit standards.
  • Responds to queries from clients, service providers and reinsurers.
  • Prepares routine and ad hoc reports including claims trends analysis; prepares quarterly and/or annual claims reviews; attends client meetings.
  • Conducts training for clients as required.

• Claims Administration
  • Data entry of incident reports and processing of other claims related information in claims management system;
  • Prepares and sends routine correspondence and other documents using Company templates.
• Claims Advisory
  • Drives the settlement negotiation process and negotiates on behalf of client;
  • Protect the interst of the council client and Statewide Mutual in determining commercial/technical resolutons to claims issues.

What you need to have:

• Extensive knowledge and minimum 3-5 years’ experience in liability insurance, particularly public liability, professional indemnity and financial liness classes.
• Tertiary Qualifications in Law or Business (Insurance) (Bachelor level as a minimum)
• Thorough knowledge of the Civil Liability Act and common law principles.
• Previous experience working with Local Government will be highly regarded
• Excellent client communication and influencing skills
• Ability to prioritize and organize
• A strong customer service approach and ability to develop and manage positive client business relationships.

What makes you stand out?

• Dynamic with previous client facing experience
• The ability to remain calm under pressure and be able to work flexibly when required

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplacewww.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Please note: Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment. All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits