Advance your Insurance Career with Agency Administrators
Job Profile and Description:
Agency Administrators, Inc. is expanding, and we have an opening for a Personal Lines Email Client Care Representative to join our award-winning team.
Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more.
We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge.
As a member of the Personal Lines Team, you will work with multiple carriers and customers to create an outstanding service experience.
Position Type: Full-Time
Hours: Monday through Friday 9:00 AM EST- 5:30 PM EST Education Required: Current P&C Producer license
Experience Required: 2 Years minimum
Job Responsibilities:
Optimizing Customer Service and Client Relationships by consistently providing the highest level of professionalism and politeness to optimize customer service
Prioritize email responses by thoroughly reviewing and understanding clients' needs to provide accurate and tailored responses
Policy Management - Obtain all necessary details to ensure endorsements are processed accurately and efficiently
Process payments and provide clear and comprehensive explanations to insured's billing questions
Document and process policy cancellations properly
Conduct policy reviews with clients to ensure for underwriting accuracy as well as identify opportunities for savings
Address company recommendations with insureds to meet carrier compliance requirements
Navigate agency management system using proper workflows. Maintain up-to-date client files by attaching documentation, generating and sending evidences of insurance such as binders and ID cards, as well as reviewing carrier downloads for accuracy
Skills and Specifications:
To excel in this position, the ideal candidate should possess the following qualities:
Self-motivated with a drive to expand their insurance knowledge
Strong organizational, time management, and prioritization skills
Solid work ethic and commitment to delivering exceptional service
Excellent verbal and written communication skills to ensure professional and concise communication
Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport
Must possess a minimum of 2 years of related experience and a valid Property & Casualty (P&C) Insurance Producer License
Experience with Applied EPIC a plus
Salary and Benefits:
Pay: $45,000 to $52,000 per year
Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.
Salary: 45,000-52,000
Agency Administrators, Inc. is an independent insurance agency service center that provides comprehensive personal lines insurance solutions across multiple states including Connecticut, New York, Maryland, Massachusetts, North Carolina, South Carolina, and Florida. The company specializes in serving clients through multi-carrier partnerships and focuses on delivering exceptional customer service experiences. Agency Administrators, Inc. invests heavily in technology and education to equip its team with the best tools and knowledge for managing insurance policies, endorsements, and client relationships. The company handles policy management, billing, cancellations, and client reviews to ensure underwriting accuracy and identify savings opportunities for insureds.
