Internal Opportunity – Consulting Team Roles As we prepare for several upcoming retirements, FAS will be posting multiple full-time (W-2) positions on the Consulting Team to backfill these roles. We encourage team members who are interested in a long-term opportunity and continued growth within FAS to review the postings and consider applying.
Competencies and Expectations
Client Relationship Management: Serve as the primary point of contact for institutions utilizing interim staffing services, ensuring trust, responsiveness, and long-term partnerships.
Operational Ownership: Take responsibility for assigned work by ensuring tasks are completed accurately, on time, and in alignment with project expectations and compliance requirements standards, and quality expectations.
Compliance & Risk Management: Maintain awareness of Title IV and financial aid compliance requirements to ensure task and functions are completed within all regulatory frameworks.
Business Growth & Engagement Expansion: Identify opportunities to expand interim staffing services into broader consulting or operational partnerships with existing clients
Knowledge Transfer & Continuity: Ensure interim staff engagements include clear documentation and knowledge transfer to client teams, minimizing disruption at the end of assignments.
Modeling Professionalism & FAS Values: Demonstrate Innovation, Integrity, Relationships Matter, Diversity & Belonging, and Excellence in every client and team interaction, setting the standard for interim staff.
Knowledge, Skills, and Abilities
Operational Support & Efficiency: Contributes to project excellence through quality work, organizing tasks, following project plans, and meeting deadlines. Demonstrate continuous project awareness with the ability to present statues and progress clearly
Compliance & Risk Management: Expert knowledge of Title IV and regulatory requirements; Advanced understanding of institutional compliance requirements. Ability to develop policies and interpret regulatory topics at the institutional level. Budget management and fiscal responsibility awareness
Technology-Enabled Leadership: Champions automation and data analytics; partners with IT to enable secure, scalable platforms. Knowledge of institutional research and data analysis. Proficiency in at least two SIS/FAM platform
People & Change Leadership: Navigates through peak stress; assists with and executes strategies for effective change management to meet the goals of the client"
Client & Stakeholder Alignment: Executes tasks and deliverables that meet client goals; maintains trust under pressure.
Strategic Partner Mindset: Aligns operations with business growth strategy; provides executive insights on capacity, compliance, and cost trends.
Key Responsibilities
Advising college/university leadership on matters related to administering student financial aid
Maintaining the office’s service orientation (from front line to back office) and high level of student satisfaction
Assisting counselors and other staff with the more complex financial aid issues
Identifying processes which could be streamlined or ensuring there are QC processes and cross checks for human errors
Negotiation/relationship building - strengthening relationships between financial aid and other campus offices
Working with the business office staff to ensure federal program accounts are reconciled monthly
Ensuring critical deadlines such as SAP monitoring or appeals, the timely Return of Title IV Funds (R2T4), reporting to external agencies such as NCAA or a state aid program administrator
Responding to reporting requests for financial aid data
Understanding of FISAP reporting and other federal requirements
Financial Aid Services (FAS) is a consulting firm specializing in interim staffing and operational support for higher education institutions. The company provides consulting services and temporary staffing solutions focused on student financial aid administration and compliance. FAS works with colleges and universities to advise on financial aid matters, maintain service operations, and ensure adherence to Title IV regulatory requirements. The firm emphasizes long-term partnerships with clients and offers expertise in institutional compliance, financial aid systems, and operational excellence.
