Be part of a dynamic, growing Marketing team in the software space! Together with the Manager of Marketing Communications, the Content and Social/Digital Media Specialist will help drive our global social media and content marketing efforts. An integral member of the Marketing team, this position collaborates across the organization to develop content; help create, execute and manage the Calabrio social media strategy and drive measurable results for the business.
Requirements
- Degree in digital marketing, marketing, communications or related field
- 3-5+ years of experience generating engaging content across digital platforms
- Tech/SaaS industry experience
- Minimum 3 years of experience in social media content creation and strategy; tactics and trends; and knowledge of best practices
- Understanding of SEO and content performance metrics
- Strong attention to details and deadlines
- Ability to work independently and collaboratively in a fast-paced environment.
Responsibilities include, but are not limited to:
- Help define and execute Calabrio’s content marketing strategy in alignment with business priorities and objectives, and create engaging, effective content
- Help develop, write and edit internal and external-facing content assets (emails, websites, social posts, slide decks) that support our brand and strategies
- Plan, create and execute social media campaigns to increase brand awareness and thought leadership, engagement and leads
- Own global social media content, calendar and employee engagement tool; develop/update training and best practices resources; and monitor/report on results.
- Assist with updating and creating content on company intranet and facility comms channels
- Ensure brand standard consistency and compliance
- Utilize AI tools to provide scale for content creation
- Stay informed about industry trends, competitor activities and emerging content formats to ensure our content remains relevant and innovative
Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards & Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.
United States
