Customer Care Specialist
Hybrid (Plainsboro, NJ) or Remote
As a Customer Care Specialist, you will make a significant impact by managing the end-to-end customer order process, fostering strong customer relationships, and driving overall satisfaction.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Responsibilities:
- Managing orders throughout the invoicing process
- Resolving customer complaints
- Conducting needs assessments
- Providing exceptional customer service
- Representing the voice of the customer
We bring:
- Customer First Approach
- Dedication to creating better futures for customers, communities, people, and the planet.
- Working with a diverse group within DSMF
- Responsibility and accountability in living company values and driving sustainable solutions.
- Supportive environment where individuals are empowered to progress and contribute to meaningful change.
- Empowerment to make meaningful contributions while upholding ethical standards.
You bring:
- Associate degree with a minimum of 2 years of practical experience in B2B customer care and/or supply chain/logistics activities
- Proficient in Microsoft applications (Outlook, Word, Excel, PowerPoint)
- Strong understanding of the SAP Sales & Distribution module
- Excellent written and verbal communication skills in English
- Preferable knowledge of the personal care, food and beverage, dietary supplements, retail, and/or pharmaceutical industries
- Exceptional attention to detail, strong task management, ownership through completion, accountability, and dedication
The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided. Salary $70,000-$87,300.
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.
United States
